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Control Room Operator
6 days ago
**Job Context**:
**SERVEST SECURITY, A DIVISION OF SERVEST HAS A TALENT POOL REQUIREMENT FOR CONTROL ROOM OPERATORS IN THE MINING SECTOR**
**Minimum Requirements**:
- Gr A.
- Advanced Computer Literacy and report writing skills.
- Gr 12.
- Holder of a HIRA certificate.
- First Aid level 2 and Basic Firefighting.
- Minimum of 5 years Surveillance \ Control room experience in the mining Security sector.
- Excellent communication and report writing skills in English.
- Proven track record in Surveillance monitoring.
**Duties & Responsibilities**:
- Data capturing (Reports and Incidents)
- Monitoring of live streaming CCTV.
- Daily CCTV and other system checks (ensure all cameras and monitoring systems are fully functional)
- Filing of relevant documentation
- Communicating relevant information regarding movements on and offsite.
- Communicate with armed response and field supervisors regarding detailed information where needed.
- Ensure familiarity with all the monitoring systems deployed in the control room
- Ensure that customer service levels are exceptional and that internal customers receive exceptional service.
- Ensure that control room equipment is looked after and kept in good working order and that damages or equipment failures are reported to the Site Manager immediately.
- Ensure that technical requests for assistance are well coordinated and communicated.
- Online Checklists are done per shift
- WhatsApp groups are updated per shift
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