Training and Development Specialist
3 days ago
**Job Advert**:
An exciting and challenging opportunity has become available for a Training and Development Specialist to join HR: Training team. We are looking for a resilient, efficient and influential individual with retail experience. This individual will be involved in executing the training plan for Ackermans Operations to ensure value-add by transferring relevant skills and knowledge in order to equip our people with the aim to grow and develop the organisation.
**Qualifications**:
Essential: A formal diploma or degree in Human Resource management, Training or Industrial Psychology
**Knowledge, Skills and Experience**:
Knowledge:
- Working Knowledge of the latest Microsoft packages(Word, Excel, PowerPoint & Outlook) is an import requirement
- Knowledge of competency-based training and the development of training courses
**Skills**:
- Customer service focus both internally and externally and ensuring good interpersonal relationships
- Excellent Language skills(verbal and written) in English, and ability to converse in a second language would be a benefit
- Accuracy in execution, attention to detail and reliability in meeting set deadlines and work with sense of urgency, be innovative and show initiative
- Good judgment together with strong problem-solving and decision-making abilities
- Exceptional planning, organising and time management skills
- The ability to conduct and develop courses
- Tha ability to influence across various levels and functions (Operations and Training and Development)
- Communicate effectivetly at all levels both within, as well as outside the Company, be resilient, have tenactity and maintain high levels of drive and initiative under pressure
**Experience**:
- A minimum of 3 years relevant experience gained as a Training and Development Specialist within a retail environment
- Experience in competency-based training
- Experience in facilitation of learning event(s)
**Key Responsibilities**:
- To facilitate the transfer of skills and knowledge that is relevant to business needs within a given framework to enhance performance
- To effectively co-ordinate training activities for our Store employees to ensure the successful implementation of the Training Plan
- To develop relevant value-adding training material and workshops that will support business needs
- To collect, integrate and provide accurate and objective information to all relevant stakeholders
- To accurately assess skills, abilities and knowledge in order to determine competence
- To evaluate training material and workshops on an on-going basis to ensure it is relevant, up-to-date and aligned with business needs
- Identification of changes in existing training material and ensure the update thereof
- Modification of existing material
- The monitoring of training results
- Recommendation of new training approaches, techniques and programs
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