Store Manager

About the Role:

Cashbuild is seeking a highly skilled and experienced Store Manager to lead our retail store operations. As a Store Manager, you will be responsible for driving sales growth, managing store operations, and ensuring exceptional customer service.

Key Responsibilities:

• Develop and implement a strategic plan for the store, aligning with the company's overall strategy and initiatives.

• Grow transactions, sales, and market share in the store, as defined in the budget.
• Achieve sales budgets and growth objectives.
• Manage and promote customer loyalty programs and third-party credit.
• Develop action plans to protect markets where competitors are entering.
• Ensure store business plans are implemented and updated as required.

• Manage the implementation and monitoring of the customer service strategy in the store.
• Ensure an effective delivery service is maintained within the store, as per company policy.
• Grow and maintain VIC and charge card client base.
• Recommend range improvements to suit the market.

• Manage and control shrinkage within the store, as per policy.
• Protect assets (cash, stock, and fixed assets).
• Manage debtors within the store.
• Analyze security requirements and recommend changes in the store.
• Ensure physical security measures in the store are implemented and maintained.

• Ensure all relevant trade licenses are up to date and renewed timeously, where applicable.

• Manage manpower requirements in line with the company and division strategy.
• Ensure succession planning and career pathing is in place within the store.
• Ensure open communication/relations with the store employee forum and staff.
• Ensure training and development is in place for the store.
• Manage employee relations within the store.

• Conduct daily floor walks.
• Ensure implementation of agreed action plans (PIP's) where necessary.
• Monitor adherence of company standard compliance in the store.
• Ensure maintenance of housekeeping standards.
• Ensure merchandising policies and standards are adhered to.
• Ensure ready for business is implemented within the stores.
• Ensure lighting, store, and racking is maintained in good condition.

• Ensure stock is ordered and received as per policy.
• Ensure damage stock is cleared as per policy.
• Implement obsolete/deranged stock action plans as per policy.
• Manage slow-moving stock as per policy.
• Implement excess stock action plans as per policy.

• Manage safety aspects in line with local (OHSA) and/or neighboring countries legislation.
• Ensure all required checklists are completed.
• Ensure appointment of all OHSA representatives for the store, as per OHSA Act or if required as per relevant country legislation.
• Investigate, report, and manage OHSA incidents.

• Manage the store to the financial model and benchmarks.
• Maintain expenses in line with budget within the store.

• Report all incidents to the relevant insurer.
• Liaison with relevant insurer on the claim particulars and validity of the claim.
• Submission of documentation to the relevant insurer.

• Implement and maintain controls and disciplines as per the CB Way.

• Establishes a clear and compelling outcome for the area of responsibility.
• Develops appropriate action plans to achieve established outcomes.
• Ensures that employees understand their role towards the achievement of the department's outcomes.
• Motivates employees to achieve the established outcomes.
• Proactively identifies and addresses issues and risks within own department that may impede the delivery of the department's outcomes.

• Develops operational plans to enable the achievement of set objectives.
• Ensures adherence to policies and procedures within the area of responsibility.
• Sets example as a driver of company values and motivates and supports employees in the department so that others can buy into vision, mission, and values.

• Constantly looks for and acts on opportunities to improve department performance.
• Works to exceed goals set by others.
• Develops stretching goals for self and department, working consistently and tenaciously to meet these.
• Implements clear control mechanisms to measure results against department performance objectives.
• Identifies barriers to performance and persists in overcoming them.
• Assists team members in achieving their goals.
• Proactively anticipates and acts on trends and evolving needs.

• Identifies gaps or potential inconsistencies in business results, performance data, processes, or systems by recognizing patterns in information.
• Prepares contingency plans for identified problems and situations that might occur.
• Proactively takes considered action to ensure that a current problem which could be ignored in the short term does not escalate.

• Proactively identifies problems and seeks root cause.
• Analyzes information objectively and thoroughly and identifies gaps or potential inconsistencies in operational results, performance data, processes, or systems by recognizing patterns in information when solving problems.
• Develops and implements appropriate action plans, breaking complex tasks into manageable parts.

• Makes decisions within the framework of company policies and within set time lines.
• Makes decisions giving due consideration to consequences of the decision made in the area of responsibility.
• Implements decisions made in line with agreed processes and policies.
• Stands by own beliefs and decisions with self-confidence.

• Establishes priorities, operational plans that ensure the best utilization of resources in the area of responsibility.
• Takes into account consequences of planning on the area of responsibility with regards to organizational processes, budgets, resource-availability, and the external environment.

• Mentors and coaches subordinates in the department by devoting significant time to provision of one-on-one coaching and support to others.
• Works with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals.
• Delegates to individuals at the appropriate level.

• Follows through on commitments made and delivers on them to achieve set objectives and targets.
• Takes accountability for own and/or subordinates' actions and implements corrective action where required.
• Defines clear and stretching department goals and standards in line with strategic initiatives and objectives.
• Implements and manages appropriate control mechanisms to ensure department objectives are achieved.
• Uses appropriate behavioral skills to resolve operational performance problems.
• Acts as a role model and motivates others to achieve the highest standards of quality and efficiency.
• Determines employees' strengths and weaknesses relative to demonstrated behaviors and job requirements and implements appropriate development plans.

• Handles pressure well and is consistent in controlling own responses irrespective of time or workload pressures.
• Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations.
• Calms others who are expressing frustration or anger.

• Generates unique alternatives, options, or solutions to problems.

• Manages planned changes that may be brought about as a result of internal and/or external circumstances.
• Ensures that the department responds to the changing environment and stakeholders' needs and expectations.

• Persuades, convinces, and influences others towards a point of view as a leader of the department by being aware of self, others, and context.
• Displays appropriate, written presentation, and oral communication aligned to audience requirements.
• Projects credibility and confidence even when faced with obstacles.

• Gets one's point across with credibility and self-confidence, ensuring adherence to policies despite work pressures experienced.
• Asserts self during interpersonal situations.
• Maintains and projects confidence, even in adverse circumstances.
• Makes a positive personal impact that is clear and concise for the audience.
• Facilitates open, direct two-way communication.
• Expresses disagreement with peers or more senior colleagues, tactfully and appropriately.

• Recognizes conflict among team members and deals with it effectively.
• Identifies and improves communication to bring conflict within the team into the open and facilitate resolution.
• Makes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding.

• Assesses the needs of the audience in order to deliver appropriate message and content.
• Applies communication strategies to ensure inputs from role players are discussed and acted upon.
• Actively shares information and ideas, and encourages others to share their views and concerns.
• Recognizes and proactively deals with situations with potential for miscommunication leading to damaged relationships.