Manager - Sales.enterprise Business Unit

3 weeks ago

Cape Town, South Africa MTN Full time

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Driving profitable Growth for MTN Business
- Develops and executes sales strategy and tactics that maximize the company opportunity within the customer environment.
- Increase solution selling by offering clients Value Added Services
- Grow monthly recurring revenue and achieve current year SOV and Revenue Targets
- Ensure maximisation of existing contract values by increasing wallet share
- Maintain customer base by ensuring client issues have been taken care of
- Reduce churn
- Expand product offering to more customers
- Sell more value-added products into customer base
- Acquisition of new logos based on market opportunities and reduce churn in our base
- The Sales Manager will be responsible and accountable for an annual sales revenue target with significant growth in subsequent years.
- Along with sales planning, this position is responsible for accurate sales forecasting.
- He / She must have both the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process.
- He / She must be able to lead virtual teams responsible for the delivery of customer success, customer satisfaction.
- Assist the company in shaping the future value proposition by creating unprecedented value and opportunity for defined Mobile & ICT customers.
- Build relationships within all layers of these accounts.
- Sales planning including developing and execution of business plans, as well as tracking of milestones.
- The Sales Manager will be responsible and accountable for an annual sales revenue target with significant growth in subsequent years.
- Will manage a Team of account managers

Focus on providing exceptional Client Experience
- Ensure delivery of exceptional client experience
- Conduct regular surveys to monitor Client satisfaction
- Ensure a good customer experience at all times
- Assist and resolve billing issues
- Assist with customer call tickets
- Assist with internal departments ensuring a good overall customer experience

Ensuring a Culture of Operational excellence
- Planning and Delivery of a business plan
- Alignment of all Sales activities undertaken in the unit
- Achieve forecast accuracy
- Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary
- Implement the action plans from the Sales strategy and ensuring efficiency of process in all areas
- Provide feedback on the impact of solutions on other areas of the business, as well as the interdependency of units
- Ensure continuous improvement and innovation at process and procedure level within All MTN Business operational departments
- Implement methods, systems and procedures to enhance effectiveness and meet departmental goals

Operations and service enhancement
- Input into the Sales strategies for the implementation thereof
- Define, implement and input into identifying ways to fine-tune operational support methods to enhance effectiveness and meet departmental goals
- Identify and evaluate areas of improvement within the Sales department, identifying possible solutions to address deficiencies and implementing according to plan
- Ensure that all performance and key performance area standards of the function are monitored and tracked
- Ensure that all requirements are met with both customer and operational needs
- Analyse and interpret all data that interfaces directly with the division and report to the GM
- Define the development of communication objectives and plans for the Sales function that touch all point of the business
- Implement operational analysis on sales structures that support the delivery of strategy
- Implement the quality standard frameworks and ensure that high levels of quality service are maintained and that all areas operate as close to global best practice as possible

Reporting
- Identify relevant information and data for reporting purposes during departmental meetings
- Identify and interpret relevant information and data for reporting purposes
- Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated
- Provide daily, weekly and monthly reports on all activities of the section
- Feedback on any Client issues as soon as they arise and resolve

Process and Procedure Effectiveness
- Ensure that workflow continues without interruption
- Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
- Implement a high standard of housekeeping and ensure it is maintained on a daily basis to avoid any none conformance.
- Manage all risks that could be Client affecting

Manage Sales Team
- Build and maintain team to deliver on set targets and objectives
- Enable sales through internal operations by ensuring internal stumbling blocks are removed.
- Manage human resources effectively
- Motivating and developing Account Manag

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