Program Delivery Support

3 weeks ago

Johannesburg, South Africa DHL Full time

**IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.**

**IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER**
- Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes._
- We love our role in the world. And we’re looking for the right people to help us maintain - and grow it. People like you._

**Key responsibilities**
- Ensures solutions to tickets address the full issue.
- Ensure accurate completion and data input in tickets handled, providing critical review data e.g. root cause, impact etc.
- Ensures solutions deployed are complete and add benefit to the business
- Timely and effective execution of IT projects within Program Delivery/ Legacy Local systems scope as defined by management.
- Coordination of activities aligned to vendors, business to ensure full visibility and timeous completion of project deliverables.
- Focus on developing and ensuring highest level of data quality and system performance.
- Is required to address queries in a timely manner understanding the impact across various aspects of the business and to the customer.
- Is required to communicate professionally, effectively and within a reasonable time frame appropriate to urgency of situation.
- Is expected to escalate issues that require additional management or cross-departmental support
- Is expected to communicate any reported impact to the business to ensure all parties are aware of status and impact of IT related outages within functional area.
- Is required to use critical thinking to identify gaps and risks in deployed systems to ensure sustainability and delivering productive and secure solutions to the business.
- Challenges requirements which do not have an immediate or obvious business value.
- Is focused on identifying and understanding each customer’s needs.
- Expresses and acts on desire to assist customers in an efficient and friendly manner.
- Must be able to identify needs of the customer and align objectives and efforts to attain mutual alignment
- Interpersonal styles to create and sustain effective relationships with business partners (e.g. suppliers, joint venture partners, industry groups, competitors, governments, unions) and colleagues.
- Is open to approaches that meet mutual goals
- Must collaborate in an effective manner inter
- and intra-departmentally to effectively perform duties and build strong relationships with the business.
- Is required to be pro-active in relations and establish a effective and responsive relationship with suppliers, colleagues and partners.
- Understands business principles and language, including the fundamentals of finance and profitability.
- Uses this understanding to achieve results, and to increase the performance and profitability of our company
- Establish and Maintain relationships with external marketplace including government, standards bodies, industry, press and think tanks.
- Manage existing vendors ensuring contracted services are delivered to quality or above, at obligated costs or below.
- Strive for consistently increasing degree of acumen in terms of the logistics industry and the DHL operational procedures as part of recognising bigger picture impact of changes and solutions deployed.
- Effective deployments, early benefits realisation by ensuring plans reflect optimized time-to-market
- Developing realistic achievable and price conformant Service and Operational Service Level Agreements with business stakeholders, ensure back-to-back compatibility with dependent service providers.
- Maintaining Service Quality and availability; Applications, office automation and communications infrastructure uptime is monitored in line with established SLAs and OLAs.
- Ensuring Business Continuity via appropriate topologies, archive and recovery strategies
- Institutionalize continuous quality improvement via ongoing Root Cause Analysis and Eradication. Have full awareness and be Point of escalation in service failure situations. Proactive management and stakeholder communication of incidents involving all appropriate workgroups.
- Cost Reduction; Implement Costs Effectiveness Programmes. Generate cost reduction initiatives.
- Management via globally agreed KPI’s; report in line with standard reporting requirements.
- Internal and external vendor and customer relationship management, including local government, industry, trade and standards bodies.
- Lead or participate in global/regional initiatives as part of a virtual IT function.
- User training and on-going user support.
- Compliance to regional standards including First Choice.
- Ensuring License compliance.
- Enforce IT Security Policies through training, management communications user and country IT audits

  • Program Delivery Support

    3 weeks ago

    Johannesburg, South Africa DHL Full time

    **IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.** **IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER** - Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps,...

  • Learning Program Manager

    4 weeks ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Program Delivery Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa DHL Full time

    IT'S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.IT'S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER Why do people call us the world's most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do...

  • Program Support Officer

    4 weeks ago

    Johannesburg, South Africa AUDA-NEPAD Full time

    The African Union Development Agency invites applicants who are citizens of African Union Member States for the post of **Program Support Officer.** Under the supervision of the Senior Program Officer, MSMEs, the Program Support Officer will be responsible for managing day-to-day project activities related to the selection and support of MSMEs within the...

  • Ict Program Director

    4 weeks ago

    Johannesburg, South Africa Ericsson Full time

    **About this opportunity**: We are looking for a Program Director/ manager who wants to be in a leading role in our continued journey towards Digital Services. Through critical thinking, passion for customer satisfaction and efficient service delivery management of our resources, processes and way of working, you will enable a profitable business for...

  • Mfs Program Manager

    7 days ago

    Johannesburg, South Africa Ericsson Full time

    **Join our Team**: **About this opportunity**: At Mobile Financial Services (MFS) we enable financial inclusion - truly using Technology for doing good in society! Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc. We use the latest and greatest tech and techniques...

  • Mfs Program Manager

    2 weeks ago

    Johannesburg, South Africa Ericsson Full time

    **About this opportunity** At Mobile Financial Services (MFS) we enable financial inclusion - truly using Technology for doing good in society! Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc. We use the latest and greatest tech and techniques to guarantee...

  • Ict Program Director

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ericsson Full time

    About this opportunity:We are looking for a Program Director/ manager who wants to be in a leading role in our continued journey towards Digital Services. Through critical thinking, passion for customer satisfaction and efficient service delivery management of our resources, processes and way of working, you will enable a profitable business for...

  • Mfs Program Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ericsson Full time

    About this opportunityAt Mobile Financial Services (MFS) we enable financial inclusion - truly using Technology for doing good in society Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc. We use the latest and greatest tech and techniques to guarantee...

  • Program Director

    2 weeks ago

    Johannesburg, Gauteng, South Africa Parvana Strategic Sourcing Full time

    Client Details:Role Responsibilities:Overseeing stakeholder management.Developing and executing a program plan while actively monitoring its progress.Addressing issues and implementing corrective action as needed.Ensuring the delivery of new products or services meet quality standards.Collaborating with sales teams to identify growth...

  • Senior Program Manager

    3 weeks ago

    Johannesburg, South Africa Psybergate Full time

    **What you will be doing**: - To develop program strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adaption i.t.o. project management methodology, governance, and delivery objectives. - Development of the overall roadmap and project plans, funding approvals through regular discussions with the...

  • SAP Program

    2 weeks ago

    Johannesburg, Gauteng, South Africa Tych Business Solutions Full time

    Job ID: 65762Date Posted: Posted 54 mins agoLocation: Johannesburg (Remote)Job Title: SAP PROGRAM & PROJECT MANAGEMENT MANAGER - JOHANNESBURGKey Responsibilities: Work with clients to define/tailor program/project governance for large SAP Programs based on best practice. Define the overall project management plan and/or governance strategies needed to manage...

  • Programme Delivery Support

    2 weeks ago

    Johannesburg, Gauteng, South Africa DHL Full time

    IT'S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.IT'S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER Why do people call us the world's most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do...

  • Program Manager

    2 weeks ago

    Johannesburg, South Africa Wabtec Full time

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...

  • Associate Program Officer, Africa

    2 weeks ago

    Johannesburg, Gauteng, South Africa Bill & Melinda Gates Foundation Full time

    The FoundationWe are the largest nonprofit fighting poverty, disease, and inequity around the world.Founded on a simple premise:people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide...

  • Associate Program Officer, Africa

    2 weeks ago

    Johannesburg, Gauteng, South Africa Bill & Melinda Gates Foundation Full time

    The FoundationWe are the largest nonprofit fighting poverty, disease, and inequity around the world.Founded on a simple premise:people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide...

  • Sr. Program Manager

    3 weeks ago

    Johannesburg, South Africa Tata Communications Full time

    1) This is 5 years project and we will renew the contract every year. **JD**: Delivers large and complex capacity and infrastructure upgrades to plan. Rigorously manages third party deliverables, risks and dependencies to ensure responsibilities and project commitments are met. Ensures that deliverables exceed the SLA agreements with the...

  • Program Manager Migrants Entrepreneurship Program

    4 weeks ago

    Johannesburg, South Africa Bridge for Billions Full time

    About Us As one of the largest entrepreneurship networks globally, Bridge for Billions creates, designs, and manages entrepreneurship programs with foundations, corporations, and public entities that have benefited more than 3,400 entrepreneurs in more than 100 countries. Its objective is to facilitate access to entrepreneurial support for all types of...

  • Program Manager Migrants Entrepreneurship Program

    4 weeks ago

    Johannesburg, South Africa Bridge for Billions Full time

    About Us As one of the largest entrepreneurship networks globally, Bridge for Billions creates, designs, and manages entrepreneurship programs with foundations, corporations, and public entities that have benefited more than 3,400 entrepreneurs in more than 100 countries. Its objective is to facilitate access to entrepreneurial support for all types of...

  • Director of New Program Development

    3 weeks ago

    Johannesburg, South Africa Sand Tech Holdings Limited Full time

    **ABOUT US** Africa has an untapped talent pool that is increasing exponentially, with a projected workforce that will exceed India and China by 2035. Fuelled by this, our mission is to create work opportunities for millions of Africa's youth and solve the world's shortage of technology talent. Our company has 450+ staff members from 48+ countries and we...