Practice Lead: Managed Services

3 weeks ago

Midrand, South Africa Nexio Full time

**ROLE PURPOSE**

To define, evolve and execute the Managed Services solution portfolio to deliver value for our customers and revenue and profits for the business. Will be responsible for ensuring the profitability of the Managed Services area, across verticals throughout Nexio. Will define the overall execution of strategy and definition of the action plan to achieve the overall targets. Will drive continuous improvement in the performance of the Managed Services portfolio, relative to budget, with a specific focus on growing external revenue streams. To ensure full life cycle of Products and Services and manage and tracking of profitability.

**ROLE REQUIREMENT**
- Primarily involved in the development, evolution, and approval of the long-term vision across a function.
- Senior level within a major function for a GTM
- Informs functional strategy and significantly influences GTM strategy.
- Provides leadership to professional staff.
- Provides technical guidance to employees.
- Gives regular, comprehensive, and constructive feedback to team and conducts their performance appraisals.
- Proactively seeks feedback from team members and deals constructively with any criticism.
- Adjusts management style to get the best from the individuals within the team.
- Delegates work to team members taking into account their capacity, level of skill and exposure to different types of work and complexity.
- Provides clear instructions and direction, with reasonable deadlines.

Assume responsibility for the following:

- The design, build and incubation of key products and services relating to the functional practice.
- Overall formation of the strategy of the Managed Services solution portfolio
- Major deal pricing & pricing operations: Responsible for developing compelling, market competitive commercial solutions for incorporation into customer proposals, ensuring conformance with the bid strategy and compliance with the defined governance processes.
- To deliver compelling and integrated marketing propositions that meet customer needs, enable our sales and delivery channels, create market awareness, and generate demand for the Managed Services solution
- Responsible for providing insights relating to the markets in which Nexio
- Responsible for developing compelling customer offers, planning and executing new market entry, defining the sales and delivery channel requirement, and defining the value propositions across the Managed Services
- Responsible for providing the knowledge and tools to enable sales to clearly articulate these Managed Services solution propositions to Nexio
- Responsible for all marketing activities that pertain to the Managed Services solution
- Train and enable the account and delivery teams responsible for the target customers on these Managed Services solutions; be involved in the handover of the more complex opportunities and work alongside the sales teams to progress and close opportunities where required.
- Responsible for creating market awareness of the Managed Services portfolio and propositions through programs addressed at key external stakeholders, analysts, press and customers. These programmes include web, online, social media, digital, events, seminars, press, media and analyst relations, conferences, speaker engagements and multiple other approaches. Internal Nexio employee communications, workforce enablement and collaboration will be achieved through the provision of intranet, social media and internal communication and news.

**TECHNICAL / PROFESSIONAL COMPETENCIES**
- Strong technical knowledge and background in terms of the services within the Managed Services portfolio.
- Substantial industry experience to strongly understand the competitive landscape and changing market forces.
- Strong business acumen in terms of understanding ROI and investment protection.
- Leadership and people management experience.

Additional Information.:

- Individuals at this level have fully developed knowledge of the business, marketplace, and clients. The individual is recognised as a Subject Matter Expert (SME) in Managed Services within the organisation.
- Interprets internal or external business issues and recommends best practices. Provides technical guidance to more junior levels of staff.
- Able to build strong interpersonal relationships with peers, brand leaders and other senior management throughout the company.
- Able to be a “big picture” thinker.
- Excellent leadership, team building and management skills.
- Encouraging to team and staff; able to mentor and lead.
- Excellent verbal and written communication skills.
- Able to align multiple strategies and ideas.

**QUALIFICATIONS & EXPERIENCE**
- Tertiary Qualification in ICT / Commerce or equivalent qualification
- Post Graduate Qualification would be advantageous.
- 8-10 years’ experience in the ICT, Telco, or ISP related services industry.
- 5 years management experience.

**LEADERSHIP COMPETENCIES REQUIREMENTS**
- Team Man

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