Corporate Actions Specialist D

3 days ago


Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
To execute and process corporate actions timeously and accurately in accordance with agreed timelines and procedures to ensure that shareholders are appropriately notified of any changes relating to stock holding and that all shareholding details remain accurate at all times.

**experience and qualifications**:

- Minimum: Post Matric qualification.
- Preferred: Diploma.
- Minimum of 1 years experience in banking operations environment.
- **additional requirements**:
**responsibilities**:

- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
- Establish and maintain optimal service levels by ensuring prompt resolution of client queries.
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
- Contribute to the improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
- Administer and process payments and receipt tasks and activities in alignment with performance objectives.
- Put plans in place to ensure Corporate Actions announcements and calls to action (e.g. elective instructions, votings, dividend payouts etc) are created and communicated to the shareholders in an accurate, complete, and timely manner.
- Follow up on client elections instructions and ensure their receipt and communication to Strate before market deadlines.
- Process all actions in line with established processes and standards.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.



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