IT Manager Ii

4 months ago

Johannesburg, South Africa Nedbank Full time

**Requisition Details & Talent Acquisition Consultant**
- REQ 127978 Thembi Mtshali- Job Family- Information Technology
- Career Stream- It Operations
- Leadership Pipeline- Manage Others
- FAIS Affected**Job Purpose**

**Responsibilities**:

- Achieve client satisfaction objectives in support of strengthened business IT collaboration.
- Build sound professional relationships by understanding and consistently meeting client needs in support of improved delivery capabilities.
- Build sounds relationships with team, manager, peers.
- Deliver results in support of increased delivery capacity. Support increased delivery capacity.
- Ensure proper financing of the function.
- Manage and control budget for cost centre.
- Provide a flexible, low cost IT operating platform.
- Circumvent penalties imposed by third party agencies.
- Ensure self and team improve efficiency and productivity month on month in line with departmental strategic plans.
- Ensure transformational targets are met.
- Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example. Ensure issues raised in culture survey are addressed and results are improved.
- Deliver a worldclass service by ensuring a client centric culture.
- Achieve operational excellence and support the implementation of business optimisation improvement.
- Add value to the business by encouraging team to generate innovative ideas and by sharing knowledge. Improve team efficiency and effectiveness year on year.
- Achieve business performance targets within required risk and compliance parameters.
- Support improved delivery capacity and capabilities.
- Ensure the effective and efficient implementation and operation of area in support of standardised delivery processes. Improve service delivery in support of strengthened business IT collaboration.
- Meet all agreed risk and compliance targets. Manage performance of staff by implementing performance agreements and ensuring a clear vision.
- Mentor and coach staff on identified performance gaps.
- Create environment of teamwork, keeping staff informed and encouraging participation in decision making processes and by motivating staff to perform and contribute to the success of the business.
- Identify talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes.
- Manage the onboarding process of new employees.
- Ensure execution of committed deliverables within the relevant squads.
- Assist execution team to reach their targets.
- Participate in Agile Ceremonies and Technical Product Owner.
- Take ownership of the budgets, project costs and Capacity management.
- Execute according to agreed budget and timelines
- Manage business expectations and mitigate, unblock any impediments the team might experience during execution
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Preferred Qualification- Relevant Degree/Diploma (Informatics, Business Management, etc.) Advantageous
- Preferred Certifications- SAFe Certification
- Minimum Experience Level- 3 - 5 years Industry experience

**Types Of Exposures**
- Stakeholder Engagement (Business, Vendors and
- Project Management / Scrum Master / Business Analysis
- Financial Services ( ATMs / SSK exposure advantageous)

**Technical / Professional Knowledge**
- Organisational systems
- Principles of project management
- Relevant regulatory knowledge
- Service level agreements
- Staff resource planning
- Business writing skills
- Management information and reporting principles, tools and mechanisms
- Relevant system knowledge
- Client Service Management
- Daily Operations task planning
- Behavioural Competencies- Aligning Performance for Success
- Earning Trust
- Customer Focus
- Building talent
- Facilitating Change
- Influencing
- Driving for Results
- Planning and Organizing
- Disclaimer**_Please contact the Nedbank._**
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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