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Hotel Guest Services Representative

2 months ago

Sandton, South Africa sp-int Full time

The hotel's front-line representative, the Hotel Guest Services Representative, plays a pivotal role in ensuring every guest has an exceptional experience. Key responsibilities include assisting with guest inquiries, making reservations, and arranging activities, transportation, and dining experiences. With a focus on personalized service, this role requires expert local knowledge, excellent communication skills, and a passion for delivering outstanding customer service.

Requirements:

  • Previous experience in a guest services or concierge role, preferably within a hotel or resort setting.
  • Strong knowledge of local attractions, dining, and services.
  • Experience with guest service systems or software is an advantage.

A valid driver's license is preferred.