Customer Orders Clerk

2 weeks ago


Cape Town, South Africa Dermafrica Full time

Minimum 2 years experience as Customer Orders Clerk

Prepare Customer Sales invoices, received via mail, phone, or other electronic means, ensuring accuracy and timeliness of orders processed.

Verify customer information on each order when received against company database to confirm all contact information is correct, send a request to Accounts Team to update database where necessary.

Contact customer directly if there are any questions regarding order placed or customer information to be verified.

Check inventory records to determine availability of requested product.

Compute price and any appropriate discounts.

Check customer account for credit and outstanding payments

Inform customers by mail or telephone of Sales order information.

Co-ordinate and book collection of orders that is to be sent with courier services.

Complete courier waybills

Liaise with sales and warehouse team regarding customer orders and shipping date.

Inform customer of any possible delays.

Receive and respond to customer complaints.

File copies of all relevant documentation

Basic administration when needed.

**Qualifications and Experience**:
High School diploma with a National Senior certificate / Matric certification

Excellent written and verbal communication skills.

Proficient computer skills and ability to learn database and ordering systems.

Fully Bilingual: English and Afrikaans

Excellent communication and interpersonal skills

Have phone etiquette training, ability to communicate professionally with customers.

Ability to maintain good customer relations.

Excellent organizational skills and attention to detail. Ability to multi-task, plan, prioritize, and manage time effectively.

Willingness to participate in on-the-job training.

Track record of over-achieving

Team player but must be able to work independently.

Pay: R10 000,00 per month

Application Deadline: 2024/04/28


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