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Customer Orders

3 months ago

Cape Town, South Africa Objective Personnel Full time
Qualifications:
  • Matric
Requirements:
  • Minimum 3 years experience in customer service position including processing purchase orders, invoices, credit notes
  • Liaising with customers regarding stock related matters
  • Arranging courier collections and customer delivery
  • Experience with Sage Evolution is a must
  • Proficient in Microsoft 365, Outlook, Excel, and Word.
Duties:
  • Efficiently receive, process and invoice customer purchase orders for delivery or collection
  • Process credit notes as and when required.
  • Strategically plan and schedule customer deliveries based on geographic areas and specific days by collaborating with drivers.
  • Request quotations for clients who require that their orders be sent via courier.
  • Arrange courier collections as and when requested
  • Verify and / update the accuracy of purchase orders, proforma invoices, and tax invoices / credit notes. This includes verifying customers' company information, pricing, stock availability, and account status.
  • Proactively contact customers through phone or email to address queries and provide timely feedback to customers and/ sales representatives regarding stock-related matters, including out of stock items, ETAs on back orders, delivery dates, and/ stock substitutes.
  • Expedite orders through various departments, including finance, purchasing, warehouse, and sales.
  • Generate customer collection and delivery pick slips for the warehouse to facilitate efficient picking and packing processes.
  • Direct valuable feedback from customers to relevant departments and sales representatives to contribute to continuous improvement.
  • Assist walk-in customers with existing and new collection orders, card and/ cash payments or stock related questions they might have ensuring a positive and customer-centric experience.
  • Assist with any internal sales requests and / queries from customers.
  • Phone existing customers that have not yet placed monthly / bi-monthly order and / to generate additional sales.
  • Assist with general office administration duties, including answering telephones, filing, scanning, and other clerical tasks.
  • Order and maintain office supplies (incl. stationary, office refreshments etc.)
  • Provide support to various departments by undertaking additional tasks as and when required.
  • Assist warehouse as and when needed (incl. picking, stock take, housekeeping etc.)
  • Assist with general housekeeping of the office (cleaning kitchen, mopping floors, sweeping etc.)