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Motor Desktop Assessor

4 months ago

Johannesburg, South Africa Nedbank Full time

**Requisition Details & Talent Acquisition Contact**
- REQ: 131686- Talent Aquisition Consultant: Lerato Sithole- Location: Johannesburg- Cluster: Wealth Insurance- Closing Date: 21 February 2024**Job Family**
- Administration, Operations and Facilities
- Career Stream- VVAPS Motor, Desktop Vehicle Assessing- Leadership Pipeline- Manage Self: Professional
- FAIS Affected**Job Purpose**
- To compile damages appraisal fairly and accurately in line with TCF and Nedbank Insurance

**Responsibilities**:

- Ensure customer satisfaction by always adhering to policy wording.
- Contribute to cost efficiencies through responsible utilisation of work-related resources and Assesses vehicles photographs.
- Develop pricing / program recommendations for certain repairs.
- Operational excellence through the delivery of work processes according to defined quality standards.
- Ability to negotiate favourable prices where required.
- To inspect the vehicle, find the cause of failure / problem, and supply a detailed but unbiased report, which is impartial and fair.
- Strong communication skills and project management skills.
- Able to assist with complaints resolutions.
- Meet stakeholder expectations by ensuring quality assessments are completed within the prescribed turn
- around times.
- Build and maintain relationships with internal and external stakeholders through effective communication and engagement.
- Share expert knowledge and industry trends with all stakeholders through technical and advisory services.
- Ensure extraordinary client experience through professional conduct and interactions.
- Schedule and coordinate activities for self and/or others by identifying the appropriate resources required to perform these activities within a specific time frame in order to achieve business objectives.
- Manage cross functional relationships through consistent feedback on work flow progress.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Ensure professional conduct when dealing with all stakeholders through appropriate personal branding.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes)that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- Qualified Motor Technician / Spray Painter / Panel Beater with relevant assessment background
- Preferred Certifications- Professional member of the Vehicle Damage Qualification Body of South Africa (VDQ) (Advantageous)
- Minimum Experience Level- 2-3 years' experience in Motor Assessments (Mechanical / Panel Beater / Spray Painter) essential in Short Term insurance

**Technical / Professional Knowledge**
- Business writing
- Communication Strategies
- Data analysis
- Industry trends
- Principles of financial management
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
- Valuation Methodology
- Construction Fundamentals
- Behavioural Competencies- Applied Learning
- Communication
- Customer Focus
- Decision Making
- Work Standards
- Managing Work
- Technical/Professional Knowledge and Skills

**Disclaimer**
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_