Head: Rewards and Loyalty

2 weeks ago

Midrand, South Africa Be Different Recruitment Full time

Gauteng, Midrand
- (Market related)

A financial services provider based in Midrand is currently looking for a Head: Rewards and Loyalty to be responsible for the strategic, creative design and implementation of an enterprise wide rewards and engagement programme for bank.

The objectives of the programme will be aligned to the bank’s Excelerate25 aspirations of growing the customer base, increasing customer digitisation, enhancing cross and upsell and contributing to the increase in non-interest revenue.

The scope of the programme will span across the entire product range of the bank and will assist the retail channels in achieving their strategic aspirations. The role is envisaged to include the design and management of the strategy as well as build the models and capability to reward customers from an earning and redemption of points perspective.

In addition to the accountability for strategic development and implementation, the role is also required to manage and be accountable for the day to day operations of the department including but not limited to team projects, campaigns, reporting and invoicing and ensuring that these responsibilities are all completed to the highest level of quality on time and within budget.

The role is also required to work closely with third party vendors to maximize program effectiveness, but also internally with both executives and other heads of departments and channels.

Working with the technical teams to ensure delivery and stability of systems will also be a key requirement.

Marketing and campaign management is an integral part of ensuring the success of this programme and as such, this role will be required to work closely with the marketing, product and channel teams.

**In order to be considered the following is required**:

- Hold at least a post graduate degree or its equivalent in Finance, Accounting, Engineering, Business Administration or Development, Information Technology, Quants and Analytics or related discipline
- Additional professional qualification / certification in behavioural economics would be an advantage
- Have a minimum of seven (7) years of relevant experience in building and managing rewards or behavioural programmes, or in any other related areas
- Proven ability and experience leading his / her direct reports including performance supervision, development and resource management, including project management
- Proven experience in innovating and designing initiatives, as well as building and establishing businesses both on a stand-alone basis as well as part of a broader organisational structure

Information displayed above not limited to advertisement.
- For more information please contact:

- Miller Mkandhla

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