Head: IT Support

1 week ago

Midrand, South Africa IIE MSA and IIE Varsity College Full time

**Direct Reporting Line**:
Head: Campus
**Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).
**The IIE's Varsity, Waterfall Campus has a vacancy for a Head: IT Support. The role covers the Waterfall Campus, The Waterfall National Office and The Online Centre.**
**Duties and Responsibilities**:
**Management**
- Management of the full ICT department’s daily activities
- Ensuring that all the IT aspects are considered in the planning of the growth of the campus
- Fixed assets (Computer equipment) management
- Telephone system management (Usage reports)
- Budget management with consultation
**Planning**
- Be part of the planning of the timetables
- Ensuring that the access control is working
- Identification of shortfalls in our systems and to motivate for the necessary adjustments
**Staff development**
- Ensuring that all the ICT staff is up to date with new developments within the group and also within the ICT environment.
- Scheduling training sessions for staff members.
- Managing the IT intern process end having monthly progress meetings

**Competencies**:

- Organisation skills
- People skills
- Diplomacy, patience, and discipline
- Customer service
- Solutions focused
- Systems, processes & configuration
- Can do approach
- Management skills
- Numeric acumen
- Communication in business language
- Decision Making
- Technically minded
- Problem Solving
- The ability to operate independently without direct supervision.
- The ability to accept responsibility and be accountable for tasks assigned and is willing to accept additional responsibilities.
- Customer service skills requiring a responsive, proactive, and friendly disposition with a strong sense of urgency and on-going feedback and communication.
- Confident and assertive personality.
- Thorough knowledge of managing teams and personnel
- Above average written communication skills to communicate effectively with senior managers, colleagues, and other stakeholders
To work under pressure and think clearly in challenging situations in a logical manner
- To be flexible in approach and be comfortable with a fluid organisational structure that requires both teamwork and self-sufficiency as necessary, with the ability to work under mínimal supervision
***Knowledge and Experience**:

- Proven track record in management of teams and personnel.
- Have worked in a large site involving matrix authorities.
- Educational institutional experience preferable.
- Demonstrable track record in support management.
- Initiative, creativity, and effective planning in anticipating and addressing a broad range of business, system, and departmental problems.
- Conflict resolution skills.
**Minimum Qualification Required**:

- 3-year IT Degree
- ITIL foundation
- Industry qualification e.g. MCSE, CCNA
**Minimum Work Experience Required**:

- Minimum 3-5 years IT Service Support experience
- Management at least 2 years project planning and problem-solving experience essential.

**Special Requirement**:

- Valid SA drivers license and own vehicle

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