Mis Reporting Analyst
2 weeks ago
**Role title : MIS Analyst, Business Intelligence**
**Purpose**
- Highlight and analyze center performance to support cost effective and efficient operations
**Responsibilities**
- Generate & distribute management reports in accurate & timely manner
- Ensuring accuracy of reports, including periodic audits.
- Design appropriate reports that meet operational and business needs
- Publish and maintain Executive reports
- Analyze department performance and highlight exceptions on a regular basis
- Automating various business and advisor reports
**Role requirements**
- Minimum of 1 year of experience in similar role in a contact center
- Customer orientation
- Accountability
- Achievement orientation
- People orientation
- Communication
- Analytical thinking and problem solving
- Planning and organizing
- Change management
- Good Knowledge of the operational process, policy and procedure
- Advanced knowledge of MS Excel and SQL query design
- Basic knowledge of database management
**Service Delivery**
**Reporting activities**:
- Acquire data form Primary or Secondary data sources & maintain database
- Generate & distribute management reports in accurate & timely manner
- Maintain the reporting templates, and update to reflect the ever changing requirements.
- Develop MIS documentation to allow for smooth operations & easy system maintenance
- Publish the weekly analysis on time
- Create Monthly & Quarterly Business Reviews; submit it on time to the Management for review.
- Design and generate customized reports based on requests stakeholders in Operations/Change
- Identify deficiencies in provided data sets
- Be able to work/generate simple to medium complex SQL queries for reporting purpose
- Online performance dashboard maintenance & data automation
- Data support for Projects, New launches, Process changes initiatives, campaigns etc.
**Communication**
- Identify and communicate with Operations as required; resolve any issues with complete understanding and customer focus
- Participate and contribute in meetings and discussions, when called upon
- Communicate the organization vision and purpose, center and department goals, performance results with direct reports
- Communicate the key performance deliverables to the direct reports and agree on expectations
- Communicate center updates, team performance and results, policy and procedure changes
**Teamwork and motivation**
- Develop rapport with team members, keeping in mind that rapport drives engagement levels, which in turn affects retention
- Identify and develop team members who are ready for greater responsibilities and higher roles
- Encourage and motivate team members by driving an effective reward and recognition system
- Recognize contribution (e.g., cross functional, peer), which will help in building effective working relationships
**Job Types**: Full-time, Permanent
Work Remotely:
- No
-
Mi Analyst
2 weeks ago
Cape Town, South Africa PBT Group Full timePBT Group has an opportunity for a MI Analyst. Strong SQL crucial. **Duties**: - As Senior MI Analyst you are responsible for gathering and documenting requirements, understanding clients’ business models and processes, assisting in solutions design, supporting the development efforts in the whole process of software development lifecycle and providing...
-
Mi Analyst
2 weeks ago
Cape Town, South Africa Sigma Connected Group Full timeA bit more about the Opportunity...: **What Your Day-to-Day will Look Like**: You’ll be within our Analytics team, in a hybrid position between our office and working from home. You will be responsible for building new reporting in Power BI for the operations team, which will support with the day-to-day management of your campaigns. You will work with...
-
Mi and Reporting
2 weeks ago
Cape Town, South Africa Adept Advisory (Pty) Ltd Full timeA 12 month contract, renewable, on a hybrid working model, within the financial services industry The purpose of the role is to work collaboratively within your team and across other teams in the business to deliver exceptional customer experiences. **Key Responsibilities**: - To design and deliver specialist reporting through building automated...
-
Mi Analyst
3 weeks ago
Cape Town, South Africa O'Dwyer Personnel Full timeMIS Analyst, Business Intelligence Reports to Assistant Manager-WFM **Role objective** - Highlight and analyze center performance to support cost effective and efficient operations - Responsibilities - Generate & distribute management reports in accurate & timely manner - Ensuring accuracy of reports, including periodic audits. - Design appropriate reports...
-
Mi Analyst
2 weeks ago
Cape Town, South Africa Teleperformance South Africa Full timeWe are looking for a highly motivated and experienced individual in the Management Information (MI) / Business Intelligence (BI) area of Workforce Management (WFM), with an understanding of the Resource Planning (Forecasting, Scheduling and Reporting) process. You will be armed with client information and data, to use in conjunction with internally developed...
-
CRM Mi Analyst
2 weeks ago
Cape Town, South Africa Sigma Connected Group Full timeA bit more about the Opportunity...: **What Being a Part of the Sigma Family Means for You!** Monthly, Quarterly and Annual awards with marvellous prizes - ️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected Receive a tree in the Sigma Forest when you...
-
Mi/data Analyst
2 weeks ago
Cape Town, South Africa TTEC Full timeMI/Data Analyst Reporting Analyst **Responsibilities**: The Reporting Analyst is fully dedicated to and receives work from the Retail Contact Center Business Intelligence (RCC BI) team. The role solves complex business problems and issues using data from internal and external sources to provide insight to decision-makers. The Reporting Analyst work...
-
People Reporting Analyst
1 week ago
Cape Town, South Africa Progressive Edge Full time**People Reporting Analyst** **Permanent** **Cape Town (hybrid, flex but not 100% remote)** **Role Purpose** The purpose of the People Reporting Analyst role is to co-design, develop and deliver robust People performance dashboards and reports. The role works very across the People function and other crossfunctional teams to create performance standards,...
-
Bi/mi Analyst
1 week ago
Cape Town, South Africa Teleperformance South Africa Full timeWe are looking for a highly motivated and experienced individual in the Management Information (MI) / Business Intelligence (BI) area of Workforce Management (WFM), with an understanding of the Resource Planning (Forecasting, Scheduling and Reporting) process. You will be armed with client information and data, to use in conjunction with internally developed...
-
Wfm Reporting Analyst
3 weeks ago
Cape Town, South Africa Teleperformance South Africa Full time**Job Overview** **Key Responsibilities** - Data Management and Reporting - Extract, manipulate, and analyze data from multiple systems (Client and TP platforms). - Design, prepare, and deliver insightful reports tailored to internal and external stakeholders. - Ensure accuracy and timeliness of all data-related deliverables. - Operational Insights and...
-
Data, Insights and Mis Specialist
1 week ago
Cape Town, South Africa Progressive Edge Full time**Data, Insights and MIS Specialist (Python)** **This role falls with the People/HR space** **Permanent** **Cape Town (Hybrid, Flex but NOT fully remote)** We are specifically looking for a skilled analytics specialist who has a background in working with huge amounts of data, and strong technical skills in **Python and Tableau.** The purpose of the People...
-
HR Consultant
2 weeks ago
Cape Town, South Africa SET Recruitment Consultants Full time**HR Consultant (MIS and Talent)** **Cape Town** **R600k** Our client is a high performing, leading Investment Groups in South Africa and the role reports into the Group HR Officer. **Key Responsibilities** - HR MIS Reporting and analysis - C-suite succession planning and talent planning - Onboarding - HR Projects and employee wellness **Qualifications...
-
Reporting Analyst
2 weeks ago
Cape Town, South Africa iLaunch Full timeInvestigating, analysing and finalising of complex reporting requirements Facilitate workshops and meetings Business process modelling and improving business processes Facilitating and co-ordinating User Acceptance testing Matric / Grade 12 Tertiary Qualification in Business Analysis. E.g., Certification of Competency in Business Analysis / Advanced...
-
BI Analyst
2 weeks ago
Cape Town, South Africa Select One Full timeThe BI Analyst will be responsible for creating regular internal and client report production in agreed timescales. This then allowing the team to provide analysis and insights across the business. Requirements include: - Experience in the following technical skills Advanced Excel, SQL (advantageous), PowerBI (advantageous) and SSRS (advantageous) -...
-
Commercial Analyst
2 weeks ago
Cape Town, South Africa Teleperformance South Africa Full time**Teleperformance SA** **Designation & Role**:Commercial Analyst FP&A (Individual Contributor) **Location**:Cape Town, South Africa **Work Mode**:Hybrid **Shift: UK or US Day Shift **(Depending on the portfolio you are supporting) **Summary** The role of a **Commercial Analyst **is to ensure service delivery in accordance with the defined SLAs/KPIs....
-
Commercial Analyst
2 weeks ago
Cape Town, South Africa Teleperformance South Africa Full time**Position**: Commercial Analyst (FP&A) **Location**: Cape Town, South Africa **Shift**: US Shift **Job Overview**: **Key Responsibilities**: - Oversee budgeting, reforecasts, and financial commitment processes - Manage tight deadlines, ensuring accuracy under pressure - Support profit improvement initiatives to drive financial gains - Analyze...
-
Accounting and Reporting Analyst
3 days ago
Cape Town, Western Cape, South Africa Vivo Energy Full timeAbout the JobWe are looking for an Accounting and Reporting Analyst to join our team at Vivo Energy. As a key member of the finance department, you will be responsible for analyzing financial data, preparing financial reports, and ensuring compliance with accounting standards.Main Responsibilities:Financial Data AnalysisFinancial ReportingCompliance with...
-
Resilience Analyst
2 weeks ago
Cape Town, South Africa ABC Worldwide (Pty) Ltd Full time**Resilience Analyst** **Key Responsibilities** - Providing resilience advice, requirements and guidance to the business when delivering new systems or updates to existing. - Performing resilience focused risk assessment on new systems/services and changes to existing to ensure they are within risk tolerance. - Working with the business to review existing...
-
ESG Reporting Analyst
2 days ago
Cape Town, Western Cape, South Africa Labournet Full timeESG Reporting Analyst – Claremont, Cape Town (Hybrid)Competitive Salary on OfferOur Client, a highly reputable Venture Capital Asset Management firm is seeking a highly skilled ESG Reporting Analyst to join their dynamic team of professionals.You have a genuine passion for sustainability and a commitment to driving positive environmental and social...
-
Business Reporting Analyst
5 days ago
Cape Town, Western Cape, South Africa Servicemaster Quality Cleaning By Weibye Full timeServicemaster Quality Cleaning By Weibye requires a Business Reporting Analyst to provide high-quality financial and business insights to executives. The ideal candidate will have strong analytical and problem-solving skills, with a flair for numbers and excellent communication skills.Job Overview:Analyze financial data to identify trends and areas for...