Hotel General Manager

1 month ago

Rustenburg, South Africa Recreation Africa Leisure Industries Full time

**VACANT POSITION - GENERAL MANAGER KEDAR**

**Recreation Africa Leisure Industries (PTY) Ltd requires the services of a General Manager**

We are seeking a passionate and experienced General Manager at **Kedar Heritage Lodge,** **Conference Centre & Spa, in Rustenburg**, to join our team. The General Manager is responsible for all aspects of operations and the Hotel, to day-to-day staff management and guests. He/She should be an ambassador for the brand and the Hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximise operations and guest satisfaction. The General Manager is responsible for managing the Hotel management team (HOD’s) and overall hotel targets to deliver an excellent Guest experience.

**The responsibilities will include**:

- To Oversee the operations functions of the hotel
- To cultivate and maintain good communication with all departments.
- Hold regular briefings and meetings with all HOD’s
- To liaise closely with all Departments with regard to VIP’s and special activities, i.e. film shoots’
- Be familiar with all emergency procedures.
- To ensure that all staff are managed properly.
- Ensure full compliance of Hotel operating controls, SOP’s, policies, procedures and service standards.
- Responsible for the preparation, presentation and subsequent achievement of the Hotels’ annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Deliver Hotel budget goals and set short and long term strategic goals for the property.
- Developing improvement actions and carry out cost savings.
- A strong understanding of P&L statement and the ability to react with impact strategies.
- Closely monitor the Hotels business reports on a daily basis and takes decisions accordingly.
- Ensure the monthly financial outlooks for rooms, Food & Beverage, Admin7 General, are on target and accurate.
- On a daily basis to check Accounts.
- Responsible for legalisation, Occupational Health & Safety Act, fire regulations and other legal requirements.
- Respond to audits to ensure continual improvement is achieved.
- Tactfully handle all guest queries, complaints and follow up to ensure complaints do not re-occur through department heads.
- To be available to work overtime when and where necessary.
- You also need to be fully familiar with the Health and Safety procedures and you are expected to attend meetings and training sessions as required.
- Responsible for all aspects of a hotel to make sure that it is running smoothly and making profit.
- Ensuring that the guests have a positive experience and will want to stay again. Part of this includes dealing with guests personally including any complaints that arise.
- While taking a strategic overview and planning ahead to maximise profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements.
- Well-developed attention to detail.
- Highly developed service ethic, personal warmth and professional charm.
- Liaises with guests, staff and vendors.
- Cultivates strong working relationships and communications with staff, management and other departments to ensure maximum operating effectiveness and fulfilment of special event needs.
- Upholds and enforces key control standards.
- Managing of confirmed group bookings, creating working document on the booking, liaising with any third party, attending pre-function meetings, ensuring that all information is forwarded to correct departments.
- Must be on duty during the stay of large, complicated groups and act as the main contact should any queries arise.
- To coordinate functions and assist them in every aspect.
- To coordinate conferences and corporate functions.
- Attend trade shows/exhibitions in accordance with the job responsibilities.
- Assisting clients with any questions and help they might need.
- Final staff appointments and everything that it involves.
- Liaise with all other staff involved with functions.
- Assist in the maintenance of an orderly office environment.
- Training courses to be attended at the discretion of management.
- To market and promote Kedar Heritage Lodge, Conference Centre and Spa from with-in by taking participative interest in the guests and their requests constantly raising the level of service.
- To co-operate with the Company’s sales and marketing department.
- To monitor trends within the industry and make suggestions how these could be implemented.
- Report faulty equipment to maintenance.
- Must have thorough knowledge of the hotel and facilities and be aware of all specials and promotions.

**Requirements**:

- A bachelor’s degree in hospitality management or related field.
- Three to five years’ experience as a General Manager in the Hospitality Industry.
- Demonstrated leadership skills.
- Excellent communication and interpersonal skills.

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