Compliance Agent
6 months ago
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
**Purpose of the role**
The individual in this position is responsible for risk identification and mitigation by performing checks and balances against all Funded Channel transactions within the iStore business.
Focus and objectives:
To facilitate a set of daily checks against all funded channel transactions,
To ensure risk identification and mitigation,
To ensure that compliance standards are adhered to.
**Responsibilities**
- Cellular Contract Compliance - Ensure smooth operational workflow on cellular funded transactions. Making sure alignment and compliance of contracts are adhered to.
- Compliance Escalations - conduct follow up on all escalations until resolution.
- Customer service escalation and store support - ensuring support structures relating to cellular compliance are functional during business hours. Resolve and manage escalations in timely manner.
- Provide ongoing training and support to iStore staff to ensure compliance.
- Relationship Management - Engage with internal stakeholders and build relationships with store staff to ensure compliance between departments.
- Ensure good working relationships with internal and external stakeholders to produce favourable outcomes and results.
**Required skills and qualifications**
- Completed Matric or Tertiary qualification.
- Minimum 2 years’ experience within retail
- Telecommunications industry experience would be advantageous.
- Experience with risk and compliance on cellular contracts.
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