Dispute Mediation Official

1 month ago


Johannesburg, South Africa eCOGRA Full time

**Job Specification**

**Diploma (NQF Level 6) or Degree (NQF Level 7)**
- Minimum 3 years’ online gambling or gambling operator related experience. Dispute mediation experience advantageous.

**Objectives of the Role**

Ensure disputes are recorded, investigated and reported in accordance with the approved methodologies, working documents and templates and in line with regulatory, accreditation and contractual requirements.

**Primary Responsibilities**
- Investigation of disputes logged.
- Alternative Dispute Resolution (ADR) and Self-regulatory (SRS) dispute mediation.
- Conduct prompt, equitable and impartial investigations.
- Drafting ADR reports and engage in written reporting to both players and operators.
- Administrative duties for the department, including invoicing and reporting.
- Perform ad hoc tasks as and when required.



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