5-star Hotel Reservationist

3 weeks ago


Johannesburg, South Africa StaffCentral Consulting Full time

**Job Duties/Responsibilities will include**:
Handle guest enquiries while establishing rapport with guests during booking process

Maintain effective customer relationships and actively resolve guest complaints, where possible; exercise judgement when escalating it to the Reservations Manager

Ensure accurate detailed capturing of reservations (providing accurate information, quoting, booking, etc.)

Maintain client database to ensure all guest information/details are complete

Assist with maintaining an efficient administration system within the department

Maximise sales, upselling of other revenue streams

Develop in-depth product knowledge of all lodges, activities and USPs

Keep lodges/relevant departments informed; follow up with regards to special instructions

Matric

B. Tech Degree in Hospitality Management (or equivalent) from a reputable Hotel School

Front of House experience at a 5-Star Luxury property/establishment

Minimum of 3 years’ Hospitality FOH experience in a similar position at a 5-Star luxury property/establishment

Proficient in MS Office, MS Word & MS Excel

Telesales experience within hospitality environment

Excellent command of the English Language (verbal & written)

High level of telephone etiquette & excellent all-round communication skills

High degree of confidentiality and integrity

Ability to work in a demanding and challenging environment



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