Mandated Recovery and Liability Advisor

3 weeks ago

Centurion, South Africa The Talent Hive Full time

One point of contact for the client/broker and adherence to first call resolution.

The ability to work in a team to build and maintain collective support.

Must be able to cope with pressure and manage conflict.

Deliver exceptional client service that exceeds customers’ expectations through proactive, innovative, and appropriate legal claims handling.

Achieve minimum targets as set out in the BSC.

Excellent investigation skills including paying attention to detail.

Organisational and administrative skills, which include managing your desk and your time effectively.

Attend to validation of legal claims within 48 working hours after allocation.

Maintain appropriate diaries and messages on the operating system daily.

Client feedback acts as the start of the entire legal claims value chain, ensuring that complete and accurate data/documentation is obtained and captured. This determines the direction of the legal claim to the entire legal claims value chain.

Effectively maintain oversight of all relevant legal claim tasks and manages the legal claims handling process to achieve timely settlement and to minimise inaccuracies.

Identify, investigate, and resolve any challenges relating to legal claims being handled in line with legal claims policies and procedures such as SLAs and TAT.

Accurately check/determine whether appropriate cover is in place, interpret policy wordings and conditions to determine the validity of legal claims and advises the broker/policyholder accordingly.

Identify any red flags on legal claims which are potentially fraudulent and follow Insurer procedures for dealing with these matters.

Identify when a specialist (tracer/assessor/attorney) is needed to investigate a legal claim and follow Insurers policies and procedures for appointing them.

Negotiate effectively within agreed mandate limits using an appropriate negotiation style.

Adhere to Client’s' s guidelines as per the claims process, for referral of claims to management (e.g. large losses)

Utilise preferred service suppliers when dispatching service to clients in line with BBEEE targets e.g. Spend direction tools.

Demonstrate an effective communication style, that motivates, across internal and external teams and individuals that may become involved with claim tasks.

Meeting of set deadlines.

Validate claims accordingly within the department structure.

Deliver strategic results in term of the Client Vision and Mission.

Attendance of weekly team meetings, participation in one-on-one discussion and other meetings required from time to time.

Align own behaviour with Client' s culture and values.

Demonstrate commitment toward the team and participate in building team culture.

Collaborate and work closely with all role-players thereby leveraging constructive team dynamics and innovation

Identify and recommend areas/ways to improve processes.

Proactively ensure the most effective use of time, resources, money, materials or equipment in line with policies and procedures.

Comply with corporate governance policies, procedures, and standards.

Proactively suggest improvements in customer services where applicable.

Building relationships with all stakeholders, including brokers and service providers, to best support the company shared goal to achieve profit.

Manage own development to increase own competencies.

Adhere to the company policies and procedures and contracted performance agreement.

Always adhere to call pause procedures.

**Qualifications**:
**Minimum Requirements**:
Matric is an essential requirement Preferably,

Legal Degree (B.Com Law, LLB or B.Proc)

Paralegal Qualification

Work Experience

**Minimum Requirements**:
3-5-year short term Insurance experience.

3-5 year as Recovery or liability advisor

**Preferably, in addition to the above**:
Experience with both insured and uninsured third party and recovery claims

TECHNICAL COMPETENCIES

**Minimum Requirements**:
PC literate - Microsoft Office products skills (Outlook, Word, Excel)

Good typing skills (accuracy & speed)

Sound knowledge of Insurance principles

Sound Knowledge Law of collision and apportionments

Websure system experience will be an advantage, but not a requirement

Between 3 - 5 Years

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