Aftersales Training Manager Kia South Africa

1 week ago

Germiston, South Africa Motus Corporation Full time

**Job Purpose**:
To plan, manage and monitor the implementation of training initiatives and processes in order to continuously enhance service delivery to the network and meet the brands objectives and KPI’s set forth by the Manufacturer and Management.

**Position Overview**:
**Specific Role Responsibilities**:
**Key Responsibilities**:
**Process**:

- Contribute to the development of the appropriate strategy and set targets within area of accountability.
- Define standard operating procedures (SOPs), in line with business plan KPI’s and internal requirements.
- Develop, manage and ensure the effective implementation of service level agreements with stakeholders in alignment with policies, procedures and applicable brand specifications requirements.
- Implement and manage end-to-end processes.
- Manage all operational risk and risk mitigation initiatives.
- Monitor and report on progress against operational plans and adjust where required to meet targets.
- Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
- Manage training targets in line with business plan and Kia HQ requirements.
- Ensure that training MAN days target is tracked monthly and target achieved.
- Grow the numbers of master level users in each training category (KSAP, KSMP, PRP, TRP) on a monthly basis.
- Ensure the CSI FRFT is at a minimum 95% and/or above the agreed target.
- Maintain an average 97% or the agreed target, certification rate amongst all training categories.
- Manage and coordinate the training schedule and bookings.
- Manage the training centre.
- Develop training paths and plans for aftersales.
- Facilitate training when required.
- Work with Kia L&D to develop training paths for dealership aftersales personal.
- Provide monthly report on training achievements and certification rates.
- Prepare and attend weekly aftersales training catch-up with management.
- Ensure that all delegates are properly catered for during training.
- Facilitate all training requirements from Kia RHQ.
- Managed DDMS and KDA training element for Aftersales.
- Drive training requirements in dealer network.
- Improve training initiatives and continuously upgrade the level of training.
- Formulate training policies, programs, and schedules based on knowledge of identified training needs, individual department processes, business systems, or changes in products, procedures or services in order to advance training.
- Maintains training records and documents within the shared folder/provided system, for 5 years.
- Stays abreast of new developments, methods and techniques in the training field.
- Attend to other tasks as assigned.
- Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids and other educational materials.
- Submit monthly report on training activities, Trainees performance & Utilization etc. to the senior management

**Finance**
- Manage financial activities in line with approved policies and procedures.
- Manage, monitor and report on budget variances and provide solutions.
- Prioritise resource allocation in order to minimise and reduce wastage and expenditure.
- Manage costs related to training.
- Manage training centre costs.
- Ensure that all applicable dealers are charged and invoiced the monthly training levy.
- Recon monthly billing of training levy.
- Manage usage and waste of all consumables purchased for training centre.
- Compiles data and analyses past and current year training requirements to prepare budgets and justify request for funds.

**Client/Customer**
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
- Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
- Build sustainable relationships with customers that contribute to a culture of customer service excellence.
- Continuously monitor actual process turnaround times and quality standards and resolve issues efficiently to enhance effective customer/client service delivery.
- Plan, manage and monitor processes to ensure customer service excellence.
- Ensure that a tentative training plan is implemented every 6 months and communicated to network.
- Build relationships with dealer staff to facilitate the ease of training.
- Monitor training progress and escalate non performers to higher management.
- Assist dealer network by developing training paths for all Aftersales staff.
- Stays abreast of outside training opportunities for dealership personnel and arranges for training as required.
- Confers with managers and supervisors to determine training needs.

**People**
- Create an engaging, enabling and productive work climate aligned to the employee value proposition.
- Implement and manage workforce planning, recruitment, learning and devel

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