Customer Liasion Officer
2 weeks ago
**Reference**
- PE002202/RW**Location**
- Gauteng, JHB - Eastern Suburbs**Salary Interval**
- Monthly**Package**
- None-negotiable**Description**
**Our client in the manufacturing industry **is currently looking to employ **Customer Liasion Officer based Johannesburg East, Elandsfontein.**
**A wonderful career opportunity awaits you.**
**Requirements**:
- Must have exports experience.
- Grade 12 or equivalent.
- A minimum of 2-3 years Call Centre and Customer Service experience.
- Some Export administration experience.
- Must be IT literate, and proficient specifically in Microsoft Office (Excel), Sales Force and SAP.
- Organizational and Planning Skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team.
- Interpersonal Sensitivity.
- Strong IT Skills.
**Responsibilities and expectations but not limited to**:
**Order Processing**:
- Contacting customers daily as per calling schedule.
- Receive calls and orders from customers.
- Liaison with the Business Representative.
- Receive and action work instruction/s from Business Representative.
- Check account status, credit viability and limits.
- Check stock availability and advise customer.
- Generate orders on SAP as per generate order procedure.
- Release order (invoice generation) for shipment and FLO.
- Advise Warehouse and Distribution Manager, supervisor and Value logistics supervisor on orders not released.
- Control special, late, and same day deliveries by recording these deliveries on the special/ late delivery book.
- Advise customer of planned delivery time.
**Process Claims**:
- Actioned by customer liaison officer directly/or only from the business representative.
- Generate order on SAP as per claims procedure.
- Generate order on SAP as per rotation procedure.
- Generate instruction on SAP as per Check and charge procedure.
- Release order (invoice generation) for shipment and FLO (Feedback Logistics Optimizer).
- Oversee daily general admin duties to support all customer services function.
**Service Support (External and Internal)**:
- Address queries passed on by Value Logistics within 8 hours of receipt of the query.
- Address any special /miscellaneous request from customers.
- Provide quotes on an Ad Hoc basis to customers.
- Build and maintain acceptable customer service standards with the Warehouse and Distribution department (Warehouse Supervisor, Value Logistics) and business representatives always.
- Resolve customer queries (within 2 hours of receipt of query) passed on by the business representatives or any other key stakeholder in the business.
- Teamwork - Must be able to support the entire team on any overflow work when required.
**Export Administration**:
- Ensure customers accepts the quote as well as the orders before processing on SAP.
- Prepare the relevant Export documentations, i.e. Picking Slip, Commercial Invoice, SADC Documents and Transport Emergency Card.
- Arrange the necessary inspection for some customers with Bureau Veritas.
- Create Purchase Requisitions for All transport related costs on goods to be Exported and track progress.
- Ensure all issued documents are aligned with SARS.
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