Assistant: Monitoring

4 days ago

Pretoria, South Africa Land Bank Careers Full time

**Job Advert Summary**:
The Land and Agricultural Development Bank of South Africa (Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit. The Land Bank provides financial services that have moved with the times and continues to provide services to agri-business and constantly reviews its offerings to ensure that they match the needs of an industry. As change has swept across the sector in South Africa the socio-economic makeup of agriculture has altered, bringing new entrants from historically disadvantaged backgrounds on to the land, these new farmers, facing the challenges of establishing sustainable agri-businesses across the agricultural value chain, Land Bank has been a commercial lifeline offering appropriately designed financial products that facilitate personal and commercial viability in a sector that is vital to the sustainability of South Africa and its people.

**JOB SUMMARY**

To proactively monitor the credit health and risk on assigned portfolio of client accounts with exposures of R1 million and less; in terms of the loan agreements and provide regular reporting on the overall performance of the portfolio.

To undertake the execution of the risk and loss mitigation strategies throughout the loan monitoring and arrear management value chain in an effort improve the quality of the book, thereby reducing the account flows to underperforming and non performing statuses.

To ultimately deliver on the Portfolio Management Services vision of being the world class monitoring and arrear management environment by implementing industry best practice strategies through execution of the optimised processes and procedures.

**Key Performance Areas**:
**1. Proactive Portfolio Monitoring Management**
- Update the loan collateral information on the collateral management system and diarise the frequency of the inspections as per the asset classification policy requirements
- Diarise required activities to monitor the client account in accordance to prescribed policies, processes and procedures and follow up of loan conditions;
- Follow up on insurance ceded to the bank and update Collateral Management System with insurance values.
- **Query/Complaint Resolution**:

- Resolve client enquiries, queries and complaints within the agreed timelines in line with the customer charter
- Attend to walk-in clients
- Compile payments endorsements on all payments received on client accounts
- **Monitoring of the expected Instalment due**:

- Draw list of expected instalments from the IT system 3 months in advance
- Verify instalment amounts to ensure correctness and rectify if need be.
- For final instalments; verify calculations and ensure cancellation costs have been included.

**2. Proactive Arrears and Default Management**
- Extract the unpaid report to identify clients who have not complied with their payment obligations and execute the risk mitigation strategy by undertaking the following activities: 1st instalment defaulters and 1st payment defaulters
- Engage client and ascertain reason for non-payment
- Where relevant make an arrangement with the client, diarise, send reminders and follow up
- Refer client to Workout & Restructuring where viable.

**3. Record Management and Reporting**
- Maintain customer account information on the bank’s systems in line with the Bank’s current records management policy.
- Keep records of all correspondence with clients as part of record management.
- Manage client files in terms of the Bank’s current Records Management Policy.
- Compile various reports as required for the different governance structures and obtain sign-off and approval from Specialist before sending out reports

**Preferred Minimum Education and Experience**:

- 3 year Bachelor degree/or advance diploma
- 1 to 3 years experience in:

- Banking
- Account Management / Client portfolio management
- Debt recovery /Collections
- Business / Credit Analysis
- Financial Analysis/Spreading

**Critical Competencies**:

- Advanced Microsoft Office
- Business Acumen
- SAP Knowledge
- Relevant Legislation
- Financial Accounting Principles
- Portfolio Management

**Additional Requirements**:

- Travel as and when required.
- Extended hours as and when required.
- Valid SA Driver’s License

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