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Qualitative Insights Specialist

4 weeks ago

Bellville, South Africa Metropolitan Life Full time

**Introduction**
- Metropolitan is a dynamic, future-focused financial services institute, with its heritage firmly rooted in African communities for more than 120 years. With a passion for technology and digital engagement, it is continuously introducing innovative ways to provide affordable access to financial solutions for the emerging market. At the same time, it embraces human diversity as the bedrock of creativity, never losing touch with the people who have sustained its growth through the years. Metropolitan represents true empowerment in serving Africa’s people to create financial growth and security. Metropolitan’s suite of solutions include funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. It operates in South Africa, but the brand is also present in seven African countries including Namibia, Botswana, Kenya, Ghana and Lesotho. At Metropolitan, employees are engaged as holistic human beings within their full social context. As such an employee experience and corporate culture that foster growth and general well-being are actively cultivated. This takes into account the full employment cycle, from the first day of employment, various stages of development, to the point of exit.**Role Purpose**
- Delivery of consumer insights to support the Metropolitan business towards the fulfilment of its purpose and strategic intent.**Requirements**:

- Degree in Business, Economics, Psychology, Sociology, Anthropology, Behavioural Economics, Statistics or a related discipline
- Post-graduate degree in Business, Economics, Psychology, Sociology, Anthropology, Behavioural Economics Statistics or a related discipline (advantageous)
- 3 years’ experience in designing and delivering consumer insights initiatives in a business context
- Experience with various qualitative research methods

**Duties & Responsibilities**
- Ensure a clear understanding of needs across the business, and identify unexpressed consumer insights needs to advance client centricity
- Manage/collaborate with external service providers as applicable
- Disseminate insights and present findings to relevant stakeholders to inform business decision-making. Craft insights in an easy to consume story driven format across multiple reporting / sharing platforms (e.g. insight cards, presentations, infographics and more)
- Guide and advise business stakeholders appropriately
- Build and maintain exceptional relationships with all internal and external stakeholders
- Manage stakeholder expectations and ensure that needs are consistently and reliably met within acceptable time frames
- Make recommendations to improve client experience
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- Contribute to a positive work climate and culture
- Demonstrate drive and energy towards continuous personal development to stay at the forefront of the field
- Contribute towards innovation, change agility and collaboration within the team
- Contribute to enhancing cost effectiveness of insights solutions
- Utilise insights to understand and increase the value of clients and support the opportunities aimed at optimising revenue

**Competencies**
- Business Acumen
- Client/ Stakeholder Commitment
- Drive for Results
- Innovation
- Goal-orientation
- Collaboration
- Impact and Influence
- Self-Awareness and Insight
- Diversity and Inclusiveness
- Lateral Thinking
- Problem Solving
- Virtual Collaboration