Hotel General Manager

2 weeks ago

Johannesburg, South Africa Valor reimagining hospitality Full time

Valor Hospitality Partners is recruiting for one of our clients. We are currently seeking a **dynamic and experienced Hotel Manager** to join their team at The Residence Hotel in Houghton. 18 Bedroom exclusive boutique hotel.

**About the Hotel**:
Nestled in the exclusive neighborhood of Houghton, The Residence Hotel stands as a beacon of refined luxury. Our boutique hotel is not just a place to stay; it is an immersive experience where every detail has been meticulously crafted to create a haven of sophistication and comfort. From the moment guests step through our doors, they are enveloped in an atmosphere of opulence, complemented by personalized service and exclusive amenities.

With individually designed rooms and suites, The Residence Hotel is a true testament to timeless elegance. Our commitment to excellence extends beyond aesthetics, as we pride ourselves on delivering unparalleled service that exceeds the expectations of even the most discerning guests. Whether enjoying a gourmet meal in our signature restaurant, unwinding in the spa, or hosting a special event in our exquisite venues, The Residence Hotel promises a journey of indulgence and relaxation.
- 18 Rooms
- Three swimming pools (one heated)
- Bar, Lounges and dining areas with fireplaces
- Tennis court with rackets and balls available for guest use
- Gym
- Spa
- Boutique
- Reception and Activities Desk
- Concierge service

Job Responsibilities:
Guest Services:

- Ensure outstanding guest satisfaction by maintaining high standards of service and hospitality that align with The Residence Hotel's commitment to luxury.
- Oversee the front desk operations, reservations, and guest relations to ensure a seamless and positive experience reflective of our brand.

Operational Management:

- Supervise and coordinate day-to-day hotel operations, including housekeeping, maintenance, and food and beverage services, ensuring they uphold the superior standards of The Residence Hotel.
- Implement and enforce hotel policies and procedures to maintain a safe, secure, and efficient environment.

Financial Management:

- Manage budgeting and financial planning with a keen eye for maintaining cost-effectiveness without compromising the exceptional quality synonymous with The Residence Hotel.
- Monitor revenue streams, expenses, and financial reports to achieve and exceed profitability goals.

Marketing and Sales:

- Collaborate with the marketing team to develop and implement strategies that elevate The Residence Hotel's visibility and attract new guests seeking a distinctive experience.
- Foster relationships with corporate clients, travel agencies, and local businesses to drive sales and bookings reflective of our luxury brand.

Staff Management:

- Recruit, train, and supervise hotel staff, fostering a positive work environment where excellence is the standard.
- Conduct performance evaluations and provide constructive feedback to ensure continuous improvement and alignment with The Residence Hotel's commitment to exceptional service.

Facility Maintenance:

- Oversee the maintenance of the hotel facilities, ensuring they consistently meet the high-quality standards expected by our discerning guests.
- Collaborate with vendors and contractors to address any maintenance or renovation needs while preserving the unique charm of The Residence Hotel.

Events and Special Functions:

- Coordinate and oversee events hosted at the hotel, ensuring they align seamlessly with The Residence Hotel's brand and standards of sophistication.

Compliance and Legal:

- Ensure compliance with all relevant laws, regulations, and licensing requirements, maintaining the integrity of The Residence Hotel's operations.

**Qualifications and Experience**:

- Hotel Management, Business Administration, or a related field.
- **Proven experience as a Hotel Manager or in a similar executive role in boutique hotels, preferably in upmarket 5-star establishments.**:

- Exceptional attention to detail and a demonstrated ability to deliver impeccable guest services in a luxury setting.
- Strong understanding of hotel operations, finance, and marketing.
- Excellent leadership and interpersonal skills.
- Familiarity with hotel management software and technology.
- **Ability to work flexible hours, including weekends and holidays.**

If you are a passionate and experienced hospitality professional with a proven track record in boutique hotels, especially those of upmarket 5-star caliber, possessing exceptional attention to detail and a commitment to delivering unparalleled guest services, we invite you to apply. Please submit your resume,

The Residence Hotel is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.

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