Team Leader Client Services Cape Town

19 hours ago

Johannesburg, South Africa The Recruitment Council Full time

Our client who is a leading Asset Management company is looking for the right individual to take on the role of Team Leader for Client Services, in which they would minimise financial and reputational risk exposure relating to administration functions for internal and external stakeholders within the company through enabling others.

Job Responsibilities:

- Build strong relationships with external stakeholders by identifying needs; paying on time; resolving queries timeously; networking and regular communication.
- Build and maintain working relationships by fostering collaboration; ongoing communication; assigning responsibility and accountability and sharing relevant information.
- Ensure transformational targets are met for their own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.
- Contribute to a culture conducive to the achievement of transformation goals by participating in the company’s culture building initiatives (e.g. staff surveys etc).
- Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiatives.
- Achieve operational excellence by supporting the implementation of business optimization improvement through team engagement.
- Encourage the team to generate innovative ideas and share knowledge.
- Improve turn-around times by mentoring staff and measuring performance according to SLAs.
- Contribute to Business unit profitability by preventing and minimizing financial losses and monitoring expenses.
- Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and taking appropriate corrective action where required.
- Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
- Motivate staff to perform and contribute to the success of the business by creating an environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
- Stay abreast in the field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
- Contribute to team effectiveness by following the recruitment process when recruiting talent.
- Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes (e.g rotation).
- Ensure self and staff understand and embrace the company’s Vision and Values by leading by example and re-enforcing values during meetings.
- Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
- Meet team objectives by scheduling and coordinating staff and resources according to daily SLAs.
- Improve team performance by identifying staff performance gaps from assessment evaluations; analysing performance data from the Management Information System (MIS); mentor and coach.
- Drive workflow efficiency by reviewing work for quality; constantly checking and monitoring systems; allocating resources; organising staff and coordinating activities according to work volumes.
- Resolve work obstacles by investigating; identifying root cause; selecting best alternatives and providing feedback to relevant stakeholders.

**Education**:

- National Diploma: Financial Management, Matric / Grade 12 / National Senior Certificate

**Experience**:

- 2-3 years people management experience in financial risk and process management

Technical / Professional Knowledge:

- Business administration and management
- Client service management
- Communication Strategies
- Consumer behaviour
- Financial Accounting Principles
- Governance, Risk and Controls
- Principles of project management
- Relevant the company’s product knowledge
- Staff resource planning
- Management information and reporting principles, tools and mechanisms

Behavioural Competencies:

- Aligning Performance for Success
- Coaching
- Customer Focus
- Facilitating Change
- Guiding Team Success
- Delegation and Empowerment

  • Client Services Team Leader

    7 months ago

    Johannesburg, South Africa Energy at Work Projects Full time

    **Join Our Client as a Customer Service Team Leader** Are you a dynamic leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and have a track record of effectively managing teams? If so, we want you to be a part of our Customer Service Department as a Customer Service Team Leader. **Role Overview**: As...

  • Client Services Team Leader

    7 months ago

    Johannesburg, South Africa Energy at Work Projects Full time

    **Job description**: Providing leadership, training, and supervision for a team of employees. Ensuring the smooth operation of the company’s Customer Service Department. A customer service team leader must ensure that any issues are resolved within their department and in a timely manner. If a problem arises, a customer service team leader can be called...

  • Client Services Team Leader

    7 days ago

    Johannesburg, South Africa Affirmative Portfolios Full time

    **Operations Management** **JHB North** ***: **Client Services Team Leader - Sandton - R360 000pa** **Purpose**: To supervise, oversee, coach, mentor and support a team of Consultants to ensure that the company’s policies, procedures and quality management standards are adhered to. **Key performance areas**: - Operational Support - Provide assistance...

  • Se Team Leader

    2 weeks ago

    Johannesburg, South Africa TechNET IT Full time

    **SE Team Leader** **Johannesburg or Cape Town** **South Africa** **Package up to 1.8 Million RAND** SE Team Leader to join the leaders in Cyber Security Solutions as they extend their reputation in new markets. This is an incredible opportunity to work on a market-leading product portfolio on a global scale whilst driving a team of talented security...

  • Team Leader

    7 months ago

    Johannesburg, South Africa Integrated Global Services (IGS) Full time

    **About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **Position...

  • IT Team Leader

    2 days ago

    Johannesburg, South Africa THE SKILLS MINE (PTY) LTD Full time

    We are hiring an **IT Team Leader based at Johannesburg or Cape Town.** This role is focused on providing team leadership, business analysis and project management for the company Dev team. **REQUIREMENTS**: - **3-5 years’ experience working in Business Analysis**: - 6 months+ team leadership experience - **1 year project management experience**: -...

  • Senior Sales Growth Leader

    3 weeks ago

    Johannesburg, Gauteng, South Africa IOCO Full time

    Unlock Your Potential as a Senior Sales Growth LeaderWe are seeking a results-driven Senior Sales Growth Leader to join our team in Cape Town. As a key member of our sales team, you will be responsible for driving revenue growth, penetrating new markets, and delivering exceptional results.About the Role:Develop and execute strategic sales plans to drive...

  • Team Leader

    7 months ago

    Johannesburg, South Africa Letshalo HR Services Full time

    **Key Responsibilities include but not limited to the following**: - Effectively communicate with client representing the company in a professional image, building long term relationships - Manage daily activities of all resources, ensuring daily targets, deliverables and deadlines are met by team involved in projects - Planning of staff according to...

  • Team Leader

    2 days ago

    Johannesburg, South Africa i-Talk Financial Services Full time

    Italk financial Services require a self-motivated, target driven individual to join our call Centre as a Team Leader, to manage a teams of 10-15 call centre agents. All applicants must have previous outbound call centre experience. Job Summary As a Team Leader you must be able to support your team. The Team Leader will be responsible for all success of...

  • Service Consultant

    1 week ago

    Johannesburg, South Africa Qunu Staffing Full time

    **JOB TITLE - Service Consultant**REPORTING TO - Service Manager**OFFICE - Century City, Cape Town**PURPOSE OF POSITION The purpose of the Service Consultant role is to: - Provide administrative support to all advisors in the Cape Town office and implement all client service-related processes within Gradidge-Mahura Investments. To assist with administrative...

  • Client Desirability Team Leader

    4 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description To lead and supervise a team of client desirability analysts in order to ensure they achieve productivity, quality and control targets for Group screening, monitoring and reporting requirements in line with Segment risk appetite. Hello Future Screening Services Team Leader Welcome to FNB, the home of the #changeables. We design for the...

  • Team Leader

    7 months ago

    Johannesburg, South Africa Integrated Global Services (IGS) Full time

    **About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **General...

  • Client Service Team Leader

    2 weeks ago

    Johannesburg, South Africa Izwi Lethu (Pty) Ltd Full time

    To work in a team to achieve and maintain a client services by professionally servicing our stakeholders within the time standards. Establishing a good relationship with all stakeholders in a professional manner which aligns with the company values DUTIES AND RESPONSIBILITIES OF THE JOB The successful applicant will be responsible for but not limited to...

  • Team Leader

    1 week ago

    Johannesburg, South Africa i-Talk Financial Services Full time

    Blu Train Group require a self-motivated, target driven individual to join our call Centre as a Team Leader, to manage a teams of 10-15 call centre agents. All applicants must have previous outbound call centre experience. Job Summary As a Team Leader you must be able to support your team. The Team Leader will be responsible for all success of their team by...

  • Sales Agent/team Leader

    1 week ago

    Johannesburg, South Africa MMWentzel Full time

    We are looking for professional, high-performance leaders with sound leadership and problem-solving skills. To lead a team of agents to create a customer centric, high-performance culture through, effective management of people, metrics and projects. Position: Permanent Responsibilities: - Monitor team performance and report to Sales Manager. - Oversee...

  • Field Sales Agents and Team Leaders

    7 months ago

    Johannesburg, South Africa Tshepang and Ruvimbo Life Group Full time

    Field Sales Agents and Field Sales Team Leaders required for our new branches in the 9 provinces. Gauteng, Limpopo, Mpumalanga, Free State, North West, KZN, Eastern Cape, Western Cape. And Call Centre agents for our Cape Town office **Job Types**: Full-time, Part-time **Salary**: R1,000.00 - R30,000.00 per month Application Question(s): - Which province...

  • Team Leader

    7 months ago

    Johannesburg, South Africa Tower Group Full time

    **Job Advert: Team Leader - Crane Operations** Are you an experienced and skilled professional in the field of crane operations? We are currently seeking a dedicated and dynamic individual to join our team as a Team Leader. As the Team Leader, you will assume overall responsibility for the success of our branch and ensure the smooth and efficient running of...

  • Team Leader

    7 months ago

    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader This role is responsible for the holistic management of the Client Services Departments for the MotoVantage Group across all insurance and non-insurance products. The Customer Services Team Leader position forms a pivotal role with regards to overall service delivery of MotoVantage Operations to clients, dealers and...

  • Team Leader

    3 days ago

    Johannesburg, South Africa Pink Elephant Full time

    JOB TITLE - SERVICE DESK TEAM LEADER To ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team. **MAIN RESPONSIBILITIES**: - Perform team related...

  • IT Service Desk Team Leader

    1 week ago

    Johannesburg, South Africa Pink Elephant Full time

    JOB TITLE - SERVICE DESK TEAM LEADER To ensure effective and efficient Service Desk services are delivered according to the agreed contracts with clients by performing planning, financial management, people management and SLA management activities on an operational level with regard to the allocated team. **MAIN RESPONSIBILITIES**: - Perform team related...