Customer & Claims Administrator

2 weeks ago


East Rand, South Africa Unique Personnel Full time

**Job Number**
- 71028

**Job Type**
- Permanent

**Job Title**
- Customer & Claims Administrator

**Computer Skills**
- Sage Evolution

**Industry**
- Logistics and Supply Chain

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng

**Job Summary**:
**Requirements**:

- Liaising internally to resolve claims as well as with the liability service provider to ensure resolutions to claims logged by customers.
- Providing the service provider with necessary documentation and final decisions when claims are closed.
- Liaising externally on the process of logging claims.
- Managing claims queries
- Assessing and investigating of claims logged by customers ensuring accuracy in them.
- Recording of claims documentation and categorising the claims as they are reported
- Month reporting of the full potential loss from claims.
- Recording of incident reports pertaining to responsible branches concerning claims.
- Recording of recoveries linked to the logged claims, as AODs.
- Preparing of invoices to recover the loss from related labour brokers.
- Arranging of regular claims meetings with management/senior management for approvals once investigations are complete.
- Consistent engagement with extended liability partners to resolve claims.
- Reporting on the full list of pending claims to be investigated and resolved.
- Processing credit checks on all new customers and ensuring that the required documentation is in place through My Credit App and Lexis Nexis.
- Loading of new customers on Freight & ERP systems.
- Updating all new and existing customer documentation on commercial folder.
- Updating and recording of the new customers on managements’ shared sheet for reporting purposes.**Inherent Requirements**
- Qualifications in Risk Management, plus at least 2 years proven experience in claims adjusting.
- Ability to maintain strict confidentiality.
- Advanced computer literacy skills
- Worked on Freight billing system WinFreight.
- Experience with insurance brokers
- advantageous
- LexisNexis experience - advantageous
- Sage Evolution experience - advantageous

**What Qualification**
- Risk Management

**Minimum Qualification**
- Any

**Status**
- Available


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