Customer Service Analyst

2 weeks ago


East Rand, South Africa Smollan Full time

We’re on the lookout for an experienced **Customer Service Analyst X5** to support the Customer Excellence Managers and provide customer service performance reporting for a channel through collaboration with the customer excellence team. Further, to take accountability for order book, reverting and following up on queries.

**As a Customer Service Analyst you will be responsible for**:

- Operational Management
- Analysing and Interpreting Data
- Reporting
- General Administration
- Client/Customer Interaction

**What are we looking for?**

To qualify for this role, you should:

- 2-3 years’ experience within consumer affairs call centre environment and in supply chain or customer service with experience in logistics, sales/customer management.
- Supply Chain and Logistics, Retail and manufacturing environment||Essential / Minimum|0-5 years|
- Grade 12
- Qualification in Supply chain/Logistics
- Communication skills (verbal & written)
- Computer literacy - MS office excel & powerpoint
- Presentation skills
- Attention to detail
- Customer service skills
- Commercial awareness
- Customer focused
- Teamwork



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