Monitoring Centre Agent, Tamboerskloof

2 weeks ago


Cape Town, South Africa Fidelity Services Group Full time

**Overall purpose of the job**:
The aim of this role is to assist the Lead Monitoring Centre Associate in all aspects of the smooth running of the Monitoring Centre and assist associates in completion of monitoring tasks.

**Minimum qualifications and experience**:

- Grade 12 (Matric)
- PSIRA Registered (Grade C)
- 132 Shifts Worked As MCAIV
- Monitoring Centre experience - must be able to demonstrate inbound, outbound and despatch capabilities
- Successful period as MCAIII or equivalent work experience at this level externally
- Experience in a leadership role advantageous

**MAIN DUTIES AND RESPONSIBILITIES**:
- Assist Lead Monitoring Associate with holding of inspection parades
- Ensuring the welfare of the staff
- Training of control room personnel to required standards
- Communicate all Toolbox talks with shifts
- To maintain a high level of discipline on shift
- Assist with the handling of disciplinary actions
- To ensure the safety of all personnel on the shift
- Mentoring/coaching/assisting staff to continuously better themselves
- Take direct responsibility for the shift in the absence of the Lead Monitoring Associate
- Ensure work is done in accordance with company rules and procedures and in line with agreed performance targets.
- Ensure constant monitoring and action of performance dashboards.
- Ensure all instructions are carried out
- Ensure that reports are done
- Take control of all positive incidents in the Monitoring Centre
- Inform the Lead Monitoring Centre Associate and Response Supervisor of all positive incidents
- Perform routine inspections on computers/monitoring equipment
- Report and ensure repair of any faults
- Check and report all faults on telephone and communication lines
- ** CLIENT LIAISON**
- Telephonic assistance with any problems or complaints
- Ensure reporting of any faulty alarm systems to technical for booking
- **
ADMINISTRATION**
- Chairing of shift meetings
- Composing and compiling reports (daily/weekly/monthly)
- Updating all reports including schemes (signal graphs/radio reports)
- Gather information and compile shift reports
- **
GENERAL**
- To have knowledge about all facets pertaining to the company
- Attend all required meeting and training sessions
- Be available during off periods to ensure Management can reach you for any problems
- **
STANDARD OPERATING PROCEDURES**
- Standing Operating Procedures must be upheld
- Radio procedures must be strictly adhered to
- Keeping absenteeism and staff turnover levels at a minimum
- Assist Lead Monitoring Associate to maintain agreed upon targets
- Assist Lead Monitoring Associate to upheld service standards
- Meeting and keeping agreed upon targets


  • Call Centre Agents Needed

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Cape Town, South Africa NCR Management Centre Full time

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous in...

  • Call Centre Agents Needed

    Found in: Whatjobs ZA C2 - 1 week ago


    Cape Town, South Africa NCR Management Centre Full time

    NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager. The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous...

  • Call Centre Agent

    6 days ago


    Cape Town, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our local contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre Experience - Flexible to...

  • Call Centre Agent

    2 days ago


    Cape Town, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre Experience -...

  • Call Centre Agent

    2 days ago


    Cape Town, South Africa CallForce Direct Full time

    OUTBOUND CALL CENTRE AGENTS NEEDED! **REQUIREMENTS**: - English language proficiency - Minimum 1-year outbound sales experience within an international centre is MANDATORY **SHIFTS**: MONDAY TO SATURDAY ROTATIONAL SHIFTS FROM 3PM TO 4AM PAID PER PRODUCTIVE HOUR SHIFT AND TRAVEL ALLOWANCE PROVIDED **CAPE TOWN CITY CENTRE** **WhatsApp your CV - 066 461...

  • Call Centre Agents

    Found in: Talent ZA C2 - 3 weeks ago


    Cape Town, South Africa MindMatch Consulting Full time

    Call Centre Agents for a upmarket UK clientPermanent position1+ year call centre experience (non-negotiable)BPO experience is advantageousNight shift only - 2pm - 6amMonday - SundayClear articulationExcellent written skillsNo credit or criminal record 


  • Cape Town, South Africa Job Tool Kit Full time

    Call Centre Sales Agents / Business Development Representatives: We are looking for strong sales agents to do appointment setting for our company in Grassy Park 2 years cold calling or call centre sales Building rapport Objection handling Ability to hold a conversation over the phone Good English Language and Grammar UK Sales Experience **Salary**: R6...

  • Call Centre Sales Agents

    Found in: beBee jobs ZA - 2 weeks ago


    Cape Town, Western Cape, South Africa Jobking Full time

    Outbound Call Centre Agents Required – Cape TownWe are a dynamic and fast-growing sales call centre. We sell the leading financial brands. We require outbound Call Centre agents to sell insurance products. This is a fantastic opportunity to join a young dynamic organisation. With high earning potential and great hours, this could be just the opportunity...

  • Call Centre Agents

    Found in: Whatjobs ZA C2 - 4 days ago


    Cape Town, City of Cape Town, Western Cape, 8001, South Africa FreeRecruit Full time

    Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills   Duties:–  Full Inbound Call Centre functions–  Taking calls–  Data Capturing–  Client liaison–  Confirming clients information on...


  • Cape Town, South Africa Recruitment Matters Africa Full time

    Our client is looking for a Sales Call Center Agent. The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the companies Service Desk operations. **Responsibilities**: - Customer Service - Remain courteous, tactful, honest and professional in all communication with other parties - Ensure that feedback and...

  • Monitoring Centre

    3 days ago


    Cape Town, South Africa Fidelity Services Group Full time

    **MAIN PURPOSE OF JOB**: The aim of a Monitoring Centre Associate is to handle incoming signals and the monitoring of all Response and Patrol resources. **QUALIFICATION & EXPERIENCE**: - Grade 12 (Matric) - Grade C PSIRA Registered **Responsibilities and duties**: *** **1. Administration** - Monitor and action emergency and non-emergency signals. -...

  • Call Centre Agent

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Cape Town, South Africa West Coast Personnel Full time

    Call Centre Agent New Business Development (Construction) 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particularly within the construction industry. This role involves engaging potential...


  • Cape Town, South Africa Vodafone Full time

    **Role purpose**: The Supervisor will be responsible for driving the success of the call centre business through the continuous and constant evaluation; support and development of the teams within their areas of responsibility from a traditional operations support into digital operations support by blending customer operations and digital (Tribe) activities....

  • Call Centre Agents

    Found in: Whatjobs ZA C2 - 4 days ago


    Durbanville, City of Cape Town, Western Cape, 7550, South Africa FreeRecruit Full time

    Requirements:   Experience not essential, as full training will be provided Excellent communication skills Personal attributes:loyal, determinate, patient, friendly Target driven Must be extremely disciplined. General admin skills The post Call Centre Agents appeared first on freerecruit.co.za .


  • Cape Town, South Africa Merchants SA Full time

    Calling all Sales Call Centre Agents for an International Company who strives to be Earth's most customer-centric company! Join a team who that focuses on client satisfaction. What we require: Excellent English communication skills with emphasis on speech, grammar and discourse or interaction Matric/NQF Level 4 12 months sales experience Typing speed of...


  • Cape Town, South Africa Initiate international Full time

    Your key **job** responsibilities as the **Sportsbook Call Centre Agent** in **Cape Town** will include: - Provide advice to customers who place online sports bets - Respond to technical and/or account related queries raised by customers - Research required information by using available resources e.g. sport shows on television, to adequately respond to...


  • Cape Town, South Africa Initiate international Full time

    Your key **job** responsibilities as the **Sportsbook Call Centre Agent** in **Cape Town** will include: - Provide advice to customers who place online sports bets - Respond to technical and/or account related queries raised by customers - Research required information by using available resources e.g. sport shows on television, to adequately respond to...


  • Cape Town, South Africa Femperial Full time

    My client is looking for sales enthusiasts to join their team as call centre agents. Previous sales experience would be an advantage. Training will be provided where needed. **Job Types**: Full-time. Salary Types: Commission based Ability to commute/relocate: Woodstock, Cape Town: Reliably commute or planning to relocate before starting work...

  • Call Centre Manager

    3 days ago


    Cape Town, South Africa Recruitment Solutions Full time

    As the Customer Call Centre Manager - you will be responsible for the managing of the INBOUND and smaller outbound team of consultants. Oversee the day to day management, performance and ongoing development of teams. If you are a professional, high-performing individual with exceptional leadership and client service skills, then this might be a great...

  • Call Centre Agents

    Found in: Whatjobs ZA C2 - 1 week ago


    Gqeberha, Nelson Mandela Bay Metropolitan Municipality, Eastern Cape, 6006, South Africa FreeRecruit Full time

    MatricNo experience neededMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills   Duties:–  Full Inbound Call Centre functions–  Taking calls–  Data Capturing–  Client liaison–  Confirming clients information on the...