Sportsbook Call Centre Agent

2 weeks ago


Cape Town, South Africa Initiate international Full time

Your key **job** responsibilities as the **Sportsbook Call Centre Agent** in **Cape Town** will include:

- Provide advice to customers who place online sports bets
- Respond to technical and/or account related queries raised by customers
- Research required information by using available resources e.g. sport shows on television, to adequately respond to queries
- Liaise with other departments (e.g. trading; finance) to ensure customer queries are resolved
- Escalate complex queries to line manager
- Deliver prepared scripts to welcome new customers and explains promotions and requirements of on-boarding process to customers
- Accurately on-board new customers by opening betting accounts
- Follow up on outstanding FICA documents to allow for successful on-boarding of customers, verify proof of payment received from customers and credits customers’ online accounts accordingly
- Processes deposits to customers’ online accounts

Requirements for this **Sportsbook Call Centre Agent job** in **Cape Town**:

- Matric
- Minimum 2 - 3 years’ experience working in call centres (essential)
- Experience working in a sportsbook/ casino environment (preferred)
- Required to work shifts
- Customer service principles and practices
- Knowledge of the rules of a wide variety of sports
- Understanding of odds and betting
- Fully computer literate

If you wish to view additional Office Support jobs, please click through to our **job** section.



  • Cape Town, South Africa Initiate International Full time

    Join a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent!This dynamic team is seeking an enthusiastic French Customer Support (Sportsbook) Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this role resonates with you, read on!Key Responsibilities as the French Customer Support...


  • Cape Town, South Africa Language Recruiters Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in **Cape Town** as a Portuguese Customer Success Agent (Sportsbook) **Key Responsibilities as the Portuguese Portuguese Customer Success Agent (Sportsbook) in Cape Town**: - Offer advice to customers engaging in online sports betting. - Respond to...

  • Call Centre Agent

    4 weeks ago


    Cape Town, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre...


  • Cape Town, South Africa Language Recruiters Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If...


  • Cape Town, South Africa Language Recruiters Full time

    Join a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent! Key Responsibilities as the **French Customer Support (Sportsbook)** Agent in **Cape Town**: - Offer advice to customers engaging in online sports betting. - Respond to technical and/or account-related queries raised by customers. - Conduct research using available resources,...

  • Call Centre Agents

    4 weeks ago


    Cape Town, South Africa MindMatch Consulting Full time

    Call Centre Agents for a upmarket UK clientPermanent position1+ year call centre experience (non-negotiable)BPO experience is advantageousNight shift only - 2pm - 6amMonday - SundayClear articulationExcellent written skillsNo credit or criminal record 

  • Call Centre Agents

    2 weeks ago


    Cape Town, City of Cape Town, Western Cape, 8001, South Africa FreeRecruit Full time

    Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills   Duties:–  Full Inbound Call Centre functions–  Taking calls–  Data Capturing–  Client liaison–  Confirming clients information on...


  • Cape Town, Western Cape, South Africa Jobking Full time

    Outbound Call Centre Agents Required – Cape TownWe are a dynamic and fast-growing sales call centre. We sell the leading financial brands. We require outbound Call Centre agents to sell insurance products. This is a fantastic opportunity to join a young dynamic organisation. With high earning potential and great hours, this could be just the opportunity...


  • Cape Town, South Africa Call Centre Staffing Full time

    Western Cape, CPT - Northern Suburbs - R 9 500 Monthly Big player in the cellular industry is looking for experienced highly customer centric call centre agents to service their clients. A big player in the cellular industry is looking for experienced highly customer-centric call centre agents to service their clients. **Experience**: at least 3 years...

  • Call Centre Agent

    4 weeks ago


    Cape Town, South Africa West Coast Personnel Full time

    Call Centre Agent New Business Development (Construction) 3 month Fixed-Term Contract Commission Based - Monday to Friday, 08:00 - 17:00 - Brackenfell, Cape Town Position Overview: My client is seeking a dynamic Call Centre Agent with a track record of success in sales, particularly within the construction industry. This role involves engaging potential...


  • Cape Town, South Africa Buffalo International Logistics Full time

    Job summary:We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal...


  • Cape Town, South Africa Buffalo International Logistics Full time

    Job summary:We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    Job summary:We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The ideal...


  • Cape Town, South Africa Buffalo International Logistics Full time

    Job summary : We are seeking a motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets, providing coaching and training to improve agent performance, and managing escalated customer inquiries. The...

  • Call Centre Agents

    2 weeks ago


    Gqeberha, Nelson Mandela Bay Metropolitan Municipality, Eastern Cape, 6006, South Africa FreeRecruit Full time

    MatricNo experience neededMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills   Duties:–  Full Inbound Call Centre functions–  Taking calls–  Data Capturing–  Client liaison–  Confirming clients information on the...

  • Call Centre Agents

    2 weeks ago


    Durbanville, City of Cape Town, Western Cape, 7550, South Africa FreeRecruit Full time

    Requirements:   Experience not essential, as full training will be provided Excellent communication skills Personal attributes:loyal, determinate, patient, friendly Target driven Must be extremely disciplined. General admin skills The post Call Centre Agents appeared first on freerecruit.co.za .


  • Cape Town, South Africa Tych Business Solutions Full time

    **Job ID**: 61993**Date Posted**: Posted 1 day ago**Location**: Johannesburg & Cape Town**Job Title**: AIRLINE CALL CENTRE AGENTS - GAUTENG & WESTERN CAPE - Identify and understand customer needs, delivering a first class customer service to increase the profitability of the business, remaining committed to treating customers fairly and with...


  • Cape Town, South Africa Palesa Mbali Group Full time

    To provide professional customer service to the client’s members and brokers by ensuring that all call centre queries are handled to always set performance standards and ensuring prompt resolution of clinical queries within the Non-Clinical Authorisations queue. **Key Activities** - Contribute to cost savings within the department to assist with financial...

  • Call Centre Agent

    2 weeks ago


    Cape Town, City of Cape Town, Western Cape, 8001, South Africa FreeRecruit Full time

    experience and qualifications Grade 12. 1 Year related experience. Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions Resolve all customer queries efficiently, and within agreed timelines. Maintenance of expert knowledge on specific products, pricing, application procedure, processing...


  • Cape Town, South Africa iContact BPO Full time

    We are looking for outbound call centre agents for a USA lead warming campaign. Must be fluent in English Hours are 2;30pm -11:30pm/3pm -12:30am depending on daylight saving hours in America. - To send a WhatsApp voice note to the number 0651105566 - Please provide us with the voice note that states your name and surname, where you from, a little more...