Sales Call Centre Agent

2 weeks ago


Cape Town, South Africa Recruitment Matters Africa Full time

Our client is looking for a Sales Call Center Agent. The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the companies Service Desk operations.

**Responsibilities**:

- Customer Service
- Remain courteous, tactful, honest and professional in all communication with other parties
- Ensure that feedback and follow ups to customers is meaningful and accurate.
- Escalate/resolve discrepancies.
- Provide customers and external call-centres with regular status-updates for open support-records - Assess and verify final SLA-status for applicable call-records.
- Assessing tickets for out of contract billing and submit invoice instruction to Accounts department for all approved ad-hoc billing.
- At regular intervals provide customers with alignment-confirmation, status-updates and stakeholders with quality monitoring reports
- Ensure that all reports are accurate and precise.
- Maintain and submit a monthly ad-hoc report to the Management Team.

**Key Skills**:

- Communication Skills,
- Attention to detail,
- Interpersonal relationships,
- Initiatives and self-motivation,
- Coaching and mentoring,

**Qualifications**:

- Matric
- Analysis experience (1 year)
- Data management knowledge Desirable Qualifications:

- ITIL Foundation V3/Good understanding of ITIL



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