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Sportsbook Call Centre Agent

2 months ago

Cape Town, South Africa Initiate international Full time

Your key **job** responsibilities as the **Sportsbook Call Centre Agent** in **Cape Town** will include:

- Provide advice to customers who place online sports bets
- Respond to technical and/or account related queries raised by customers
- Research required information by using available resources e.g. sport shows on television, to adequately respond to queries
- Liaise with other departments (e.g. trading; finance) to ensure customer queries are resolved
- Escalate complex queries to line manager
- Deliver prepared scripts to welcome new customers and explains promotions and requirements of on-boarding process to customers
- Accurately on-board new customers by opening betting accounts
- Follow up on outstanding FICA documents to allow for successful on-boarding of customers, verify proof of payment received from customers and credits customers’ online accounts accordingly
- Processes deposits to customers’ online accounts

Requirements for this **Sportsbook Call Centre Agent job** in **Cape Town**:

- Matric
- Minimum 2 - 3 years’ experience working in call centres (essential)
- Experience working in a sportsbook/ casino environment (preferred)
- Required to work shifts
- Customer service principles and practices
- Knowledge of the rules of a wide variety of sports
- Understanding of odds and betting
- Fully computer literate

If you wish to view additional Office Support jobs, please click through to our **job** section.

**Job Type**: Permanent

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