Marketing and Product Development Assistant

2 weeks ago

Edenvale, South Africa Signature Cosmetics Full time

**RESPONSIBILITIES**:
**What are you responsible for doing?**
- Assist with requests including but not limited to briefing templates, feedback forms for China, sending parcels, general office admin, and ad hoc requests
- Respond to all consumer complaints and escalate concerns as and when required
- Ensure that the full reporting procedure for product complaints is adhered to
- Perform required administrative duties including but not limited to filing, invoice payment preparation, minute taking, and preparing presentation material for meetings
- Assist with the identification, sourcing and procurement of Branded and promotional items locally, obtain approval for quotations received, and place orders with approved suppliers
- Maintain updated customer files including Product Files and Quality Control documents and ensure that these are submitted to Quality Control prior to the delivery of the final product
- Update department files with product sign offs, art works and other related filing
- Maintain a neat, accurate and up to date file per customer including but not limited to product briefings, approvals, and signed off artwork.
- Assist with the preparation of seasonal trend and innovation presentations and ensure they are updated as requested
- Ensure that the Product Sample Room is maintained according to standards and that the visual display is aesthetically pleasing
- Maintain all samples according to the required standards and ensure stock management is adhered to
- Ensure brand guidelines are adhered to in all documents, presentations, and communications
- Conduct research and present findings as and when required
- Ensure up to date data base is available
- Maintain data base of all PP (Pre-Production) samples and internal product code updates
- Provide detail of briefs for New Product development in terms of colour and packaging as and when required
- Provide additional assistance to customers by editing and timeously forwarding required accurate product information
- Prepare product feedback forms and the required samples for line manager approval prior to sending out for testing
- Maintain the Website with accurate, approved content
- Provide input to the Yearly calendar
- Provide end to end support for in-house projects that the line manager requires assistance with including but not limited to developing designs on Canva for special in-house occasions and events
- Ensure that all matters arising in the absence of the line manager are addressed or escalated as and when necessary
- Assist with and schedule social media and online content as per manager instructions
- Prepare and arrange content shoots when required as per approved annual calendar
- Schedule meetings for department as and when required
- Maintain grocery orders and keep the order book up to date
- Provide input on projects, processes, and or marketing ideas for new products or any other innovation identified
- Test product samples and provide feedback as per feedback form

**Requirements**:

- Grade 12 ore equivalent qualification required
- Certificates in Marketing, Design, Packaging, Cosmetics, Office Administration will be an advantage
- One year admin assistant within a marketing or product development environment is required
- Previous working experience within the cosmetics or beauty industry is a requirements
- Experience with updating websites an advantage
- Computer and system proficiency in MS Office, Paid Media, Google Analytics, and design software is required

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