Jnr IT Technician

2 months ago

Pretoria, South Africa Foundation for Professional Development (FPD) Full time

**Job Title : Jnr IT Technician**

Location : FPD Head Office, Pretoria
Reporting to : IT Manager

Annual salary range : R181,743 - R246,435
- (Please note that the salary range mentioned is indicative only. The offer to the successful _
- qualifications and experience). _

**Main purpose of the position**:
The IT Technician plays a crucial role in supporting FPD’s technology infrastructure and
ensuring the smooth operation of Information Technology systems. The IT Technician is
responsible for diagnosing, troubleshooting, and resolving hardware, software, and
network issues, as well as assisting FPD employees with technical queries. The IT
Technician is also responsible for assisting FPD Conferences delegates with technical
queries off-site at conference venues.

**Scope of work**:
1. Technical support

Respond promptly and efficiently to IT tickets logged by FPD employees and provide
appropriate solutions.***

2. Troubleshooting

Diagnose and resolve software and hardware problems, such as laptop / desktop
malfunctions, printer issues, software errors, and network connectivity problems.***

3. Installation and configuration

Install, configure, and maintain computer hardware, operating systems, and software
4. User assistance and training

Assist FPD employees in understanding and effectively utilizing technology resources
and conduct training if necessary.***

5. System upgrades and maintenance

Routine system upgrades and maintenance to ensure optimal performance of FPD’s IT
infrastructure.***

6. Network support and administration

Assist in the setup, configuration, and troubleshooting of local area networks and other
networking equipment.***

7. Inventory management

Manage the IT department’s storeroom and maintain an inventory of the IT assets.***

8. Supplier and service provider liaison

Liaise and coordinate with suppliers and service providers for equipment repairs.

9. Reports
Liaise with the Finance department for departmental reports and splits.

**Required qualifications**:

- CompTIA IT Fundamentals (ATF+)
- CompTIA A+ Core 1 and Core 2
- CompTIA Network+
- Basic qualifications in the MS Office 365 suite.

**Required experience**:

- Minimum 3 years’ experience in an IT Technical support role, including experience in

IT administration.

**Additional requirements**:

- Proficiency in reading, speaking, and writing English.
- Report writing and business writing proficiency.
- Excellent communication skills, with the ability to explain technical concepts to non
- technical users clearly.
- Physical strength is required to lift and carry computer equipment, servers, and
- printers safely.
- Valid driver’s license.
- Ability and willingness to travel to FPD offices in other provinces, as well as to

conference venues across South Africa, to provide on-site IT support.

The Foundation for Professional Development fosters a diverse and inclusive workplace.
our organization.

**Please note**:
Only applicants shortlisted for interviews will be contacted. If you have not been
contacted within one month after the closing date of this advertisement, please accept

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