Agent: Customer Service Europcar N1 City 6 Months

2 weeks ago

Cape Town, South Africa Motus Corporation Full time

The N1 City of car rental company, Europcar, has permanent opportunities available for an Agent: Customer Service.

At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy.

The Agent: Customer Service provides the first line of service to customers, assisting customers with the pickup and return of their rental vehicle, and with all other requests for assistance related to reservations, vehicle change-overs, during or post-rental queries etc.

This role is rewarding for those who derive satisfaction from being of service, can cope well under pressure and have the ability and drive to consistently make customers feel special. If this is you, this role is the one for you

**Position Overview**:
The purpose of the position is to support the achievement of the branch’s targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.

**Specific Role Responsibilities**:
**Job Outputs**:

- Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
- Making, amending, cancelling and monitoring reservations as required.
- Provide excellent customer service, effectively assisting with customer queries.
- Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
- Responsible for the security and quality control of vehicles and other company property.
- Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
- Adherence to good housekeeping and general cleanliness standards for branch environment.
- Other duties on request.

**Qualifications and Experience**:
**Minimum Experience**:

- Minimum of 2 year front office/ customer service experience.

**Minimum Qualification**:

- NQF level 4 (Matric or equivalent)

**Minimum Requirements**:

- Code 8 driver’s license - must have at least 1 years driving experience.
- Computer literate.

**Skills and Personal Attributes**:
**Competencies**:

- Communication skills in English (verbal and written)
- Excellent interpersonal skills, articulate and well-spoken.
- Customer focus and the ability to demonstrate initiative.
- Excellent telephone and face-to-face customer relations and counter selling skills.
- Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Achieve high levels of accuracy and attention to detail.
- A team player that is effective in working with people of different cultures and backgrounds.

**Personal Attributes**:

- Committed
- Professional is all aspects of conduct, grooming (neat and presentable).
- Highly resilient in the face of adversity, long hours, customer conflict etc.
- Energetic, self-motivated
- Flexible - over peak periods, things can change minute by minute. You pick up your bag to leave at the end of a shift, there’s a crisis and you need to delay leaving so you can jump in and help.
- Driven for both individual and team goal achievement.
- Trustworthy, highly responsible, honesty and integrity in all business dealings.

  • Baker - N1 City

    2 weeks ago

    Cape Town, South Africa Food Lovers Market Full time

    N1 City, Western Cape - Start date: ASAP - 8 hrs p/shift - Work schedule: 6 shifts per week - TBC p/month **Requirements**: - Experience: Baker - English **Responsibilities**: - Being able to follow the recipes using all the correct quantities of ingredients as well as creating new recipe templates for all new products before the products are made. -...

  • Baker - N1 City

    19 hours ago

    Cape Town, South Africa Food Lovers Market Full time

    N1 City, Western Cape Start date: ASAP 8 hrs p/shift Work schedule: 6 shifts per week TBC p/month **Requirements**: - Experience: Baker - English - requirements - otherRequirements **Responsibilities**: - Being able to follow the recipes using all the correct quantities of ingredients as well as creating new recipe templates for all new products...

  • Cashier - N1 City

    2 weeks ago

    Cape Town, South Africa Food Lovers Market Full time

    N1 City, Western Cape - Start date: ASAP - 8 hrs p/shift - Work schedule: 6 shifts per week - TBC p/hour **Requirements**: - Matric - Experience: Cashier - English - requirements - otherRequirements **Responsibilities**: - Customer engagement - Operate electronic equipment - Accurately and efficiently ring on registers and accurately maintain all payment...

  • Fish Filleter

    2 weeks ago

    Cape Town, South Africa Food Lovers Market Full time

    N1 City, Western Cape Start date: ASAP 8 hrs p/shift Work schedule: 6 shifts per week TBC p/month **Requirements**: - Experience: Other - English - requirements - otherRequirements **Responsibilities**: - Properly fillet all types of fish to ensure lowest percentage of loss - Sanitize work area and equipment before filleting - Maintain all equipment...

  • Cook (Health Foods) - N1 City

    19 hours ago

    Cape Town, South Africa Food Lovers Market Full time

    N1 City, Western Cape Start date: ASAP 8 hrs p/shift Work schedule: 6 shifts per week TBC p/shift **Requirements**: - Experience: Chef - English - requirements - otherRequirements **Responsibilities**: - Set up and stock stations with all necessary supplies - Prepare food for service (e.g. chopping vegetables; butchering meat; or preparing sauces) -...

  • General Assistant

    2 weeks ago

    Cape Town, South Africa Food Lovers Market Full time

    N1 City, Western Cape - Start date: ASAP - 8 hrs p/day - Work schedule: As Needed - TBC p/month **Requirements**: - Experience: General Assistant - English **Responsibilities**: - Work on the till when needed - Assist with the cash-up procedures - Sell products specific to campaigns - Take customers’ orders - Pack away stock - Clean the store - Clean...

  • Senior Shop Floor Retail Sales

    3 weeks ago

    Cape Town, South Africa You Choose Recruit Full time

    A well-established, national hardware retailer is looking to employ a Senior Sales Consultant for their N1 City store. **Requirements**: - Preferably Fluent in English and Afrikaans - Matric - A minimum of 4 years retail experience, preferably in hardware. - Self-starter who shows initiative. **Job Types**: Full-time, Permanent **Salary**: R9,000.00 -...

  • Senior Internal Sales

    2 weeks ago

    Cape Town, South Africa SRG Recruitment Full time

    Overview (Area): N1 City /Cape Town (Salary): Market Related (Ref: AG) Our client a national retailer of home-hardware and home accessories requires a suitably experienced Senior Internal Salesperson to join their team at N1 City. Must have at least 5 years’ experience in hardware retail, good command of Afrikaans and outstanding customer service...

  • Store Supervisor Miladys N1 City

    4 days ago

    Cape Town, Western Cape, South Africa Mr Price Group Full time

    Job title: Store Supervisor Miladys N1 CityJob Location: Western Cape, Cape TownDeadline: April 24, 2025Job DescriptionSupport store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met & exceeded.ResponsibilitiesDrive sales through the implementation of customer experience...

  • Customer Service Agent

    3 weeks ago

    Cape Town, South Africa Afrizan Full time

    **How to apply** **Send a brief voice note stating your name and when you completed matric** **Tell us about yourself and why you should be chosen for this opportunity.** **Send all of these via whatsapp to 0672707127** Our Client in the telecommunication industry is looking for customer service agents with a customer service background to join their...

  • Isixhosa Speaking Customer Service Agent

    3 weeks ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client based in Century City is seeking isiXhosa speaking customer service agent. The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line...

  • Supervisor: Operations Europcar Cape Town City

    2 weeks ago

    Cape Town, South Africa Motus Corporation Full time

    Car rental company Europcar is seeking a customer-oriented, deadline-driven individual who thrives on working in a fast-paced environment to join their team based at the Cape Town City Branch as a Supervisor: Operations. The Supervisor: Operations oversees all activities in the branch environment; ensuring that the team functions effectively in delivering...

  • Store Supervisor

    2 weeks ago

    Cape Town, South Africa Quantum Recruitment Pty Ltd Full time

    **Our client is searching for a Store Supervisor for their retail outlet based at N1 City Mall.** **Key Performance Areas**: To support and assist Store Manager and or Assistant Manager in all key result areas. In the absence of the Store Manager/ Assistant Manager, to be responsible for all operations of the store. To ensure service delivery & compliance...

  • customer service agent

    6 days ago

    Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full time

    CUSTOMER SERVICE AGENT : ARABIC SPEAKINGFull-timeWNS Global Services manages and operates business processes for leading global organizations. The organization custom-designs, implements and operates over 400 processes, many of them end-to-end, working as an extension of the client's enterprise. WNS has comprehensive industry based business units focusing on...

  • customer service agent

    6 days ago

    Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full time

    CUSTOMER SERVICE AGENT : FRENCH SPEAKINGFull-timeWNS Global Services manages and operates business processes for leading global organizations. The organization custom-designs, implements and operates over 400 processes, many of them end-to-end, working as an extension of the client's enterprise. WNS has comprehensive industry based business units focusing on...

  • Pipeline - Customer service (E-Hailing) - 6 month contract

    4 weeks ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    One of our well known international driver platform / e-hailing clients are looking for experienced Customer service agents to join their Cape Town team on a 6-month contract. Responsibilities:Offer and driving 5 star service to the driver partners Come up with new initiatives Handling time Time trackingReview vehicle documents Offer solutions to driver...

  • Customer Service Agent

    2 weeks ago

    Cape Town, South Africa Virgin Active South Africa (Pty) Ltd Full time

    **Your Purpose....** - Do the best work of your life by enabling experiences that help people live an active life. - To make exercise irresistible. **Your Duties and Responsibilities....** To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while...

  • Assistant Store Manager Mr Price Home N1 City

    1 week ago

    Cape Town, Western Cape, South Africa Mr Price Group Full time

    Job title : Assistant Store Manager Mr Price Home N1 CityJob Location : Western Cape, Cape TownDeadline : April 12, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionAssistant Store Manager , Mr Price Home, N1 City, Western Cape:"Ready to elevate your career? Join the Mr Price Home team as an Assistant Store Manager Unleash your...

  • Customer Service Consultant

    3 weeks ago

    Cape Town, South Africa KAAP - International Customer Service Full time

    **German Speaking Customer Service Consultant** Are you ready for the next step in your career? Tired of working on the weekends and night shifts and ready to work in a cool and hip Office space, with rooftop, pool and bar in Cape Town’s city centre? - **Be part when a new Customer Service Team, pushes the phrase - "Work smart, not hard" to its limits.**...

  • Jnr Customer Service Agent

    3 weeks ago

    Cape Town, South Africa Educor Full time

    **Jnr Customer Service Agent (JB4213)** **Cape Town** **Market Related** Address customer inquiries, concerns, and complaints promptly and professionally. Assist customers with product information, troubleshooting, and issue resolution. Collaborate with other team members to ensure seamless customer experiences. Maintain accurate records of customer...