Manager Business Process Optimisation

2 months ago

Johannesburg, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary

The Business Process Optimization Manager is responsible for leading, managing and deploying business improvement initiatives, including the drafting, sign-off, and publication of procedure documents and process maps in alignment with Absa’s Policies and Procedures standards. Business improvement / Project execution includes interactively analysing, researching, designing, recommending and implementing innovative and cost efficient business processes within Absa.

The Business Process Optimization Manager will address business problems and needs by defining the overall business requirements with due consideration to process efficiency, cost effectiveness, risk, compliance, local legislation, user experience (UX), and customer experience (CX). To propose solutions that fully address business requirements needed to optimize business and provide end-to-end solutions, in order to improve operational efficiency and effectiveness.

Job Description

Key accountabilities

Process Optimization and Design- Identification, Execution, and Implementation of process improvement initiatives aimed at improving efficiencies and effectiveness of business.- Conduct pro-active detection of process bottlenecks and high-level operational value chain- Updating processes and procedures, and overseeing deployment and publication of processes and procedures across the organization.-
- Provide input into to the documentation, formalisation and validation of the to-be concept and design proposals.- Facilitate and integrate process designs, improvements and maintenance amongst role-players.- Promote the generic functionality and end-to-end value chain ownership, breaking barriers to silo thinking and behaviours, within Business Units.-
- Define process performance criteria and requirements in terms of business-centric measures (e.g. time, cost, etc.) and customer-centric measures (e.g. value demand vs. failure demand, capability of response, etc.).- Proactively participate in business improvement forums and play an active role in the change initiatives process, by assessing and recommending the feasibility of change request received.- Act as coach to business (line managers) regarding process re-engineering and improvement methodologies and principles.- Facilitate and integrate process designs, improvements and maintenance amongst role-players and effectively network with all stakeholders.- Drive change through cross-functional teams.- Build relationships with management, project team and stakeholders, and secure their support to achieve project goals.

Business Analysis- Perform business impact analysis in liaison with line managers on any change that is imposed on the current operational environment.- Measure and baseline all current main value chains' performance and comparison of the To-Be process performance.-
- Liaise with line managers on changes that are imposed on current operational environment. Identify process improvement opportunities in the business regarding Quality, Cost & Delivery.- Deliver QNI (Quality Net Income) & financial savings, in line with improved customer experience, through projects.- Responsible for the on-time collection and analysis of all metrics related to projects and the production of agreed format reports for the monthly business reviews.- Coordinate and facilitate analysis, assessment and design workshops and initiatives to identify improvement opportunities.- Facilitate and conduct Joint Application Design (JAD) sessions with cross-functional role players to design, develop, and review processes.

Project Management- Manage and coordinate (assist in) implementation efforts of enhancements and change initiatives.- Ensure inputs are provided to changes reflected on appropriate Absa supporting and training documentation.- Ensure all projects and change initiatives affecting an area are well coordinated and change impact is controlled.- Deliver project objectives to achieve desired quality and impact, within time period planned and within approved budget.- Responsible for project stakeholder communication and management before and during the implementation.- Execute performance improvement projects within agreed time frames across Absa.- Ensure smooth transition to re-designed processes and provide project management capability to setup, manage and control projects throughout their lifecycle.- Identify and manage work stream interdependencies, risks and issues affecting the successful delivery of the project.- Set up processes to monitor and manage changed processes and maintain their sustainability

Research and Development- Research Financial Ind

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