Business Optimisation Process Facilitator

2 weeks ago

Johannesburg, South Africa ProProcess Full time

**About ProProcess**:
Located in Gauteng, South Africa, ProProcess specializes in delivering modular process solutions to the capital equipment market. With a focus on innovation and quality, we cater to diverse industries, ensuring exceptional customer service and ongoing support.

**Position Overview**:
ProProcess is undergoing an Agile transformation and is seeking a dynamic Business Optimisations Process Facilitator to join our team. In this role, you will collaborate with Key Departmental Stakeholders to Understand the ‘As Is’ and “To Be’ mapping of departmental processes and how these cross-pollinate collectively to drive Business excellence. Data capturing these version-controlled Workflows into a finalized Stream as an end output of Automation of these Wokflows for the organization as a whole.

**Responsibilities will include**:

- ** Process Documentation**: Document business processes, workflows, and procedures.
- ** Data Collection**: Support the collection and analysis of data related to business processes, including gathering input from stakeholders and attending workshops.
- ** Analysis Support**: Assist in analysing existing processes to identify areas for improvement, inefficiencies, or bottlenecks, and assist in developing recommendations for optimization.
- ** Requirement Gathering**: Collaborate with stakeholders to gather business requirements and understand user needs.
- ** Documentation Management**: Maintain accurate and up-to-date documentation of process maps, requirements, and other project-related materials, ensuring version control and accessibility for stakeholders.
- ** Communication**: Communicate effectively with team members, stakeholders, and other relevant parties to provide updates on progress, gather feedback, and address any issues or concerns
- ** Administrative Task**s: Perform various administrative tasks to support the smooth operation of the business process team.

**Qualifications & Experience**:

- Grade 12 Matriculation (Requirement)
- Bachelor's degree in business administration, Management Information Systems, Computer Science, or related field (Advantageous)
- Business Analysis certification (Advantageous)
- Agile certification (Advantageous)
- 3-5 years' experience in business process modeling /workflows
- Excellent written and verbal communications
- Detail-oriented and methodical approach to work
- Adaptability to changing priorities and project requirements
- Exceptional time-management and problem-solving skills

**Key Requirements**:

- Leadership
- Project Management Skills
- Analytical Skill
- Change Managemen
- Stakeholder Management
- Communication Skills
- Problem-Solving Skills
- Attention to Detail
- Adaptability

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