Lead Assistant Manager

4 weeks ago

Cape Town, South Africa Surgo HR & Training Full time

Our client based in Cape Town is looking for a Lead Assistant Manager to join their growing department

Essential Functions

Identify the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provide a competitive edge

Train need analysis, researching, designing and developing content such as module outlines, presentations, trainer’s guide, participant’s guides and other training material

Design training aids like activities, role plays, case studies, etc. in order to make the training or onboarding session more lively and interactive

Ensure that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards

Identify appropriate methodology for the implementation of training

Train and certification of trainers on the training modules

Manage training material and content - regular reviews and updating

Build PPTs and other material and participate in presentation to the client/ internal customers

Provide guidance, direction, and training to instructional designers and trainers

Conduct verification and re-verification of trainers in the department

Handle administrative tasks with respect to training & certification

Undertake research for the purpose of creating value to the business and driving business results

Convert research into knowledge and disseminate to the businesses

Primary Internal Interactions

Employees, for the purpose of designing and developing training solutions

Process managers and leaders, for the purpose of identifying the training needs and follow up

IA CD Team, for the purpose of up-skilling and certification of trainers

Supervisor, for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support, settling issues left unresolved, monthly evaluation of performance, updating training curriculum, trainer certification and for ongoing audits and feedback

Primary External Interactions

Business/ Clients, for the purpose of seeking feedback and incorporating the same into training modules, as and when needed

Institute partners of CD for managing and running programs

Vendors, for any material/ service availed

Technical Skills

SETA process and online systems

SDF experience

Process Specific Skills

Content designing and development

Ability to present the information in simple and easy to understand manner

Ability to understand and comprehend quickly about unfamiliar industry

Prioritizing customer needs

Strong customer service focus

Ability to do research and produce research documents

Soft Skills (Minimum)

Good verbal and written communication skills

Good presentation skills

Good research skills

Flexibility and urgency to handle pressure

Team work/ Managing Self / Adaptability

Self-disciplined and result oriented

Data gathering ability/ Eye for detail

Ability to multi task

Soft skills (Desired)

Ability to approach problems logically

Interpersonal Skills

Feedback Skills

Customer Service Focus

Active listening skills

Coaching and mentoring skills

Education Requirements

Graduate (in any stream) or diploma

Work Experience Requirements

Total work experience should be a minimum of 5-6 years (3 years of relevant work experience in conducting training and developing training curriculum)

Minimum 1 year in the current role/assignment

Experience in SETA functions

Skills development Facilitator (SDF) experience

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