Support Team Lead

6 months ago


Johannesburg, South Africa The Hiring House Full time

Your role is to take ownership of customer issues reported and see them through to resolution, including if these are later identified as bugs.

**Essential requirements***:

- IT Degree or Diploma
- 4 years working within the telecommunications industry.
- 4 years IT Support
- 4 years Workable knowledge of Linux
- 4 years Oracle, MySQL, Postgres DB Knowledge
- Networking experience
- Java/Web Service Support - Glassfish, Payara
- PLSQL
- Knowledge of Docker (Containers)/Kubernetes.
- ActiveMQ Knowledge
- KAFKA Knowledge
- SMSC
- Grafana
- ELK Stack (Elasticsearch, Logstash, and Kibana)
- JIRA / Confluence
- Clear understanding of Data Centre VM Structures

**The following requirements will be advantageous**:

- Oracle APEX skills would be very beneficial
- Bash Scripting will be an advantage
- Able to use PL/SQL to retrieve data from ORACLE databases
- An understanding of Software Development Life Cycle
- Working knowledge of Vulnerability Upgrades / Patching
- Monitoring tool principles and configurations - Advent net
- Working knowledge of TCP Traces
- Team Management Experience
- Understanding of Postillion platforms
- API Gateway experience will be a bonus
- Understanding of SSL and Certification methods
- Strong understanding of Application Deployment methods
- Support assistance with UAT testing



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