Technical Specialist X2

14 hours ago

Durban, South Africa Health Solutions Full time

**Introduction**

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.

**Role Purpose**

Providing technical support within the Clinical Modernisation Team of the Health Operations business Unit.

**Requirements**:
**QUALIFICATIONS**
- Matric as a minimum
- National Diploma or B-Degree advantageous

**EXPERIENCE**
- 3-5 years’ experience in the Healthcare Industry is preferable
- Sound experience in the Healthcare Administration Industry (especially Health Risk Management, Claims Payment Processes and Switch interactions)
- Comprehensive knowledge on the MHS systems (inclusive of Chroniline)

**ATTRIBUTES**
- A good working knowledge of MS Office (Outlook, Word, Excel and Powerpoint)
- A good working knowledge of the CMS accreditation standard and implementation process (regarding Scheme Benefit Design Implementation - Payment matrices, Switch indicators, Benefit mapping, etc.)
- Well-developed communication skills (both Written & Verbal)
- Proven technical ability
- Sound analytical and problem solving skills
- Quality orientation and attention to detail
- Teamwork orientation
- Ability to coach and mentor a team
- Excellence planning and organization skills with the ability to make decisions
- Effective interpersonal skills to build and maintain effective working relationships at all levels (internal and external)
- Innovative

**Duties & Responsibilities**

**DEVELOP AN UNDERSTANDING OF INTERNAL ENVIRONMENT IN LINE WITH BUSINESS REQUIREMENTS**
- INTERNAL PROCESSES_

1. Provide project and second level support
3. Monitoring of Production processes after go-live
4. Assisting with training briefing for work delivered by projects
5. Assisting with the content of training materials for Learning & Development and various operational units
6. Assist with the drafting of specification documentation and enhancements required in Processes and systems across the health ecosystem
7. Receiving Health Operational queries and operational problems, providing solutions and feedback to end users and the business
8. Ad hoc queries
9. Logging Jira’s and collaboratively solving problems and following up
10. Liaison with BSS and business
11. Monitoring workflow and operational processes and reports
12. Review conformance reports to detect operational process anomalies and share trends with core operational stakeholders
13. Contributing to regular Business Unit and Scheme reports
14. Improving and automating reporting functionality to limit the need for manual intervention

**ENABLE CLIENT CENTRICITY WITHIN AREA OF RESPONSIBILITY**
- CLIENT SERVICES_

1. Build and maintain relationships with clients and internal stakeholders
2. Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed
3. Make recommendations to improve client service and fair treatment of clients within area of responsibility
4. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
5. Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
6. Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advise and after sales service
7. Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes

**SELF MANAGEMENT AND TEAMWORK**
- PEOPLE_

1. Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations
3. Positively influence and manage change and offer specialist support where required
4. Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff
5. Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management
6. Take ownership for driving career development

**CONTRIBUTE TO FINANCIAL CONTROLS AND PLANNING**
- FINANCE_

1. Contribute to the development of area specific budgets to minimize expenditure, in alignment with operational plans
2. Identify solutions to enhance cost effectiveness and increase operational efficiency
3. Implement

  • Project Specialist

    3 months ago

    Durban, South Africa Profile Personnel Full time

    Project Specialist (Plant) x2 required for a reputable automotive manufacturing company based in Durban , Kwazulu Natal Requirements: Bachelor’s Degree / National Diploma: Business and Project Management or Engineering Must have a recognized qualification from a registered institution (such as PMI) in the field of Project Management Minimum 3 years in a...

  • Project Specialist

    3 months ago

    Durban, South Africa Profile Personnel Full time

    Project Specialist (Plant) x2 required for a reputable automotive manufacturing company based in Durban , Kwazulu NatalRequirements:Bachelor’s Degree / National Diploma: Business and Project Management or EngineeringMust have a recognized qualification from a registered institution (such as PMI) in the field of Project ManagementMinimum 3 years in a...

  • Financial Compliance Specialist

    3 weeks ago

    Amanzimtoti, Durban, South Africa Group Technical Security Management Full time

    Job SummaryWe are seeking a highly skilled Financial Compliance Specialist to join our team at Group Technical Security Management.Key ResponsibilitiesInvoicing and project costings: Manage the financial aspects of projects, including invoicing clients and tracking project costs.Supplier reconciliation: Verify and reconcile supplier invoices to ensure...

  • IT Technical Specialist

    1 week ago

    Durban, KwaZulu-Natal, South Africa BLACK TIE RECRUIT Full time

    We are seeking a skilled IT Technical Specialist to join our team at Black Tie Recruit. This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a keen eye for detail.Job Summary:The successful candidate will be responsible for providing technical support and maintenance services for our clients'...

  • Technical Specialist

    1 week ago

    Durban, South Africa Games Global Full time

    The Technical Specialist: User Technology - will act in a tactical and operational role within the Enterprise IT team. The role will entail the research, management, configuration and testing of the latest IT hardware in the end user compute segment. The role shall also be responsible for research into the latest technological advancements in the Mobile...

  • Clinical Specialist X2

    14 hours ago

    Durban, South Africa Health Solutions Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Technical Sales Specialist

    7 days ago

    Durban, KwaZulu-Natal, South Africa Marvel Placement Consultants Full time

    About the Role: We are seeking an experienced Technical Sales Specialist to join our team at Marvel Placement Consultants. This is a fantastic opportunity for individuals who possess strong technical knowledge and excellent sales skills.

  • Technical Service Specialist

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Armstrong Appointments Full time

    Job Title: Technical Service SpecialistArmstrong Appointments is seeking a skilled Technical Service Specialist to provide exceptional technical support and service to customers in the packaging industry.We are looking for a highly motivated individual with strong analytical and problem-solving skills to ensure seamless repairs and preventative maintenance...

  • Technical Support Specialist

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa IT Naledi Solutions Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at IT Naledi Solutions. As an IT Field Technician, you will be responsible for providing technical support to customers, resolving hardware and software issues, and ensuring that all service calls are completed efficiently and effectively.

  • Technical Specialist

    2 weeks ago

    Durban, South Africa Pro Stop Recruitment Services Full time

    Technical Specialist - DBA Hybrid - Umhlanga Role Purpose: The purpose of the role of the Technical Specialist - DBA is to act as a point for escalation for the ‘back of house’ database technology and corporate systems. The role holder will be required to drive connecting appropriate ‘back of house’ technology to deliver customer solutions and...

  • Network Specialist X2

    1 week ago

    Durban, South Africa HR Genie Full time

    Our client a global tech firm is seeking 2 Network Specialists to join their team in Durban. They offer stability, growth, attractive salary along with excellent benefits and a great working environment. As a Network Specialist, you'll provide the company with a wide range of network services and support. You will manage our internal networks, providing...

  • Network Specialist X2

    1 week ago

    Durban, South Africa HR Genie Full time

    Our client a global tech firm is seeking 2 Network Specialists to join their team in Durban. They offer stability, growth, attractive rates and a great working environment. As a Network Specialist, you'll provide the company with a wide range of network services and support. You will manage our internal networks, providing services such as networking...

  • Technical Support Specialist

    4 weeks ago

    Durban, KwaZulu-Natal, South Africa Signa Opportunity Full time

    Job Title: Technical Support SpecialistAbout the Company: Signa Opportunity is a dynamic organization seeking to enhance IT operations and develop innovative solutions.Job Description:The Technical Support Specialist will assist the IT team in providing technical support, developing system solutions, and contributing to software development projects. This...

  • Technical Support Specialist

    7 months ago

    Durban, South Africa Tryon Consultancy Full time

    Durban based company seeks a Technical Support Specialist to join the team, **Requirements**: Trade qualification as Millwright, Diesel Mechanic, or Low voltage electrician. 5 Years Supervisory experience in a workshop or engineering environment 3 years’ experience in cost control of annual operational budget 2 years technical experience on all...

  • Cloud Technical Specialist

    7 months ago

    Durban, South Africa Continent8 Full time

    **Cloud Technical Specialist** As part of our continued expansion, we are on the lookout for a Cloud Technical Specialist (IC3-G6) to join our Systems Operations Private Cloud team based in South Africa. The successful individual will join the Global team currently spread across Europe & North America in the implementation and support of Cloud Services for...

  • ERP Systems Administrator X2

    1 month ago

    Durban, South Africa Durban University of Technology Full time

    Durban University of Technology (DUT) is located on the warm east coast of South Africa. It sprawls over seven (7) campuses in tropical and picturesque Durban, and in Pietermaritzburg, with its undulating hills that flow over from the Drakensberg Mountain. According to our _ENVISION2030_ strategy, DUT’s DNA has two strands, namely _‘people-centred and...

  • Technical Sales Specialist

    1 week ago

    Durban, South Africa Unique Personnel Full time

    **Job Number** - 68037 **Job Type** - Permanent **Job Title** - Technical Sales Specialist **Computer Skills** - MS Excel,MS Outlook,MS Word,Office365 **Industry** - Engineering **City** - eThekwini (Durban) **Province** - Kwazulu Natal **Successful person will**: - Have completed a recognised mechanical or Instrumentation apprenticeship or have...

  • Temp Ops Specialist: Technical Security

    6 days ago

    Durban, South Africa Khomeliwa Consulting Full time

    **TEMP OPERATIONAL SPECIALIST: Technical Security & Protection x 8, Pretoria, R629k - R786k p/a (12 Months Contract)** Our client, the SA Revenue Service (SARS), seeks to appoint the OPERATIONAL SPECIALIST: Technical Security & Protection to be based at their head office in Brooklyn, Pretoria. This job requires frequent and extensive travel nationwide using...

  • Technical Valve Sales Specialist

    1 week ago

    Durban, South Africa Stonebridge HR Solutions Full time

    We are looking for a Technical Valve Sales Specialist in the Durban area. **Requirements**: - Completed a recognized mechanical or Instrumentation apprenticeship or have extensive experience in flow related equipment / instrumentation - Technical Qualification (N6 or National Diploma - Mechanical Engineering Technician will be advantageous) - 5+ years'...

  • Junior Operations and Technical Specialist

    5 months ago

    Durban, South Africa BET Software Full time

    **We Want You**: **You Bring**: - Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience and strong willingness to learn). - Basic understanding of computer systems and network principles. - Strong attention to detail and a keen interest in learning technical concepts. - Excellent communication and...