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Onsite Customer Support Technician

3 weeks ago

Cape Town, South Africa Armstrong Appointments Full time

Cape Town
- Posted 5 hours ago

**Onsite Customer Support Technician**

**Purpose**

The Onsite Customer Support Technician is responsible for providing technical support

to a designated customer on-site and ensuring the efficient resolution of all support

tickets

**Key Responsibilities**

**Technical Support**:
Providing on-site technical support to the designated customer, including creation,

assignment, resolution, and closure of support tickets

**Areas of Support**:
Windows Desktop Support

Basic Microsoft Server Support

Basic Network Support

Basic PBX Solution Support

Microsoft 365 Management

Data Management

**Documentation**:
Maintaining all ICT-related information in a documented format
- **Processes**:
Monitoring current ICT processes to ensure their relevance and up-to-date status

Assessing customer environments to identify opportunities for improvement
- **Customer Interaction**:
Direct engagement with the designated customer to address their queries and concerns

Traveling between sites as needed for support
- **Professionalism**:
Adherence to corporate standards of professionalism
- **Language**:

- Have a good grasp of the English language.

**Qualifications and Education Requirements**

CompTIA A+

CompTIA Network+

1-3 years of experience in the industry

**Preferred Skills**

**ITIL Foundation certifications**

**Microsoft Office, Desktop, Server, Azure, OneDrive, SharePoint**

**Desirable Qualifications**

MD-102 - Endpoint Administrator

MS-300 - Deploying MS365 Teamwork

MS-500 - MS365 Security Admin

MS-100 - MS365 Identity and Services

MS-101 - MS365 Mobility and Security

CompTIA Sec+

**Remuneration**

**R 12 000 to R 14 000 per month