Housekeeping Manager in Franschhoek

8 months ago

Franschhoek, South Africa Vine Full time

Our client in the Franschhoek Valley is in need of a dedicated and experienced Housekeeping Manager to lead their housekeeping team in maintaining the highest standards of cleanliness and guest satisfaction.

**Overview**:
As the Housekeeping Manager you will play a pivital role in ensuring that our hotel maintains a pristine and inviting atmosphere for our guests. You will lead a team of housekeeping and laundry staff, oversee daily departmental operations in line with the set out departmental budget. Attention to detail, leadership skills and commitment to excellence will be crucial in upholding our reputation for cleanliness and comfort.

**Responsibilities**:
**Team Leadership**:
Recruit, train and manage housekeeping and laundry staff

Set performance standards, conduct regular evaluations, and provide feedback

Foster a positive work environment and promote teamwork

**Cleaning Operations**:
Develop and implement cleaning as well as laundry schedules and procedures

Ensure all guest rooms, public areas, back-of-house spaces are maintained to the highest cleanliness standards

Monitor and maintain inventory of cleaning and laundry supplies, guest amenities, linen and equipment

**Quality Control**:
Conduct regular inspections to ensure cleanliness and presentation meet or exceed guest expectations

Address any deficiencies promptly and effectively

Implement corrective actions and improvements as needed

**Budget Management**:
Manage the departments budget including payroll and supplies cost

Identify cost-saving opportunities without compromising quality

**Guest Satisfaction**:
Address guest concerns and requests related to housekeeping promptly and professionally.

Collaborate with other departments to ensure guest needs are met

**Safety and Compliance**

Enforce safety protocols and procedures to maintain a safe work environment

Monitor compliance with safety and hygiene regulations and hotel policies

**Reporting**:
Generate reports on departments performance and staff productivity

Provide regular updates to senior management

**Other**:
General administrative tasks

Ensure rostering and adequate staffing levels in line with business volumes

Undertakes and attends stock takes

Duty Manager shifts

**Requirements**:
Previous experience as a Housekeeping Manager required

Guest and service centric approach, leads by example

Attention to detail and a passion for cleanliness

Strong leadership and interpersonal skills

Excellent organizational and time-management abilities

Excellent problem solving and decision making skills

Proficient computer skills, MS office and PMS

Knowledgable about health and safety regulations

Able to work hospitality hours including weekends and public holidays

Own vehicle and valid driver’s license

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