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Retail Manager
3 months ago
**Job Title**:Retail Manager
**Company**: Franschhoek Wine Tram
**Location**: Franschhoek, Western Cape, South Africa
**Salary**: Market-Related
**About Us**:
Franschhoek Wine Tram is a renowned name in the heart of the Western Cape's wine country. We offer visitors an enchanting journey through the picturesque vineyards of Franschhoek, and now we're seeking a talented Retail Manager to lead our team in providing exceptional service to our guests.
**Role Overview**:
As the Retail Manager, you will be responsible for managing a team of department staff, ensuring top-notch customer service, overseeing all aspects of retail management, cafe operations, and effectively managing relationships with suppliers.
**Key Responsibilities**:
- **Cafe Operations**: Manage all aspects of the cafe's daily operations, inventory control, quality assurance, and oversee product display and sales.
- **Retail Management**:Manage the retail areas of the terminals. Including but not limited to the selection of stock, visual merchandising, evaluating performance of stock and caretaking sales performance.
- **Supplier Management**: Build and maintain strong relationships with cafe and retail suppliers, ensuring timely deliveries, quality products, and cost-effectiveness.
- **Team Leadership**: Lead, train, and motivate cafe and retail staff, ensuring high standards of service, cleanliness, and professionalism.
- **Customer Service**: Ensure a welcoming and customer-centric atmosphere, addressing guest inquiries and feedback promptly and professionally.
- **Menu and Product Management**: Collaborate with vendors, manage inventory and manage product selection, stocking, and displays.
- **Financial Management**: Monitor and control expenses, optimize pricing, and contribute to achieving revenue targets for both the cafe and retail sections.
**Qualifications and Requirements**:
- Bachelors in hospitality, retail or commerce.
- Proven experience in cafe and retail management.
- Own vehicle and drivers license
- Strong customer service orientation and excellent communication skills.
- Understanding of food and beverage industry trends, as well as retail management principles.
- Proficiency in cafe, retail, and supplier management software and tools.
We appreciate all applicants for their interest, but only those selected for an interview will be contacted.
Ability to commute/relocate:
- Franschhoek, Western Cape: Reliably commute or planning to relocate before starting work (required)
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