National Operational

7 months ago

Cape Town, South Africa HumanValue Full time

An exciting opportunity exists for a National Operational Manager and Field Sales Manager - Cape Town for a natural skincare brand.

This dual role requires strong leadership, strategic thinking, and a passion for driving operational excellence and sales growth.

The National Operational manager plays a pivotal role in driving operational efficiency, consistency, and effectiveness across diverse regions and retail outlets within the organization. They are responsible for aligning operational strategies with the organization's overarching goals and objectives.

**ROLES AND RESPONSIBILITIES**:
**Team Leadership and Development**:

- Lead and mentor the Field Sales Managers and Agencies Operational Leads, fostering strong relationships with key clients and partners.
- Cultivate robust relationships with Retailer Operational Heads, Agencies, Stores, and Internal Stakeholders.
- Ensure achievement of monthly sell-through targets for Field Sales Managers, resulting in replenishment and stock turnover to meet financial objectives.
- Develop, implement, and monitor key performance indicators (KPIs) aligned with overall organizational goals.
- Manage the relationship with Skynamo, ensuring FSMs service all outlets per the route planner.
- Provide continuous training and development for FSMs.
- Conduct ongoing route list management and meetings to guide and support team goals. Implement agency SLA agreements and ensure FSM’s adherence.

**Financial Management**:

- Maintain and update Store target sheets and FSM commissions.
- Calculate and report monthly and quarterly incentives for retailers and FSMs.
- Manage store and agency reports, including the Sell In and Sell Out tracker.
- Approve FSMs' monthly expenses.
- All commissions & expenses of the National Operational Manager to be approved by the National Commercial Manager
- Ensure accountability for Company Assets and store audit reports.

**Cross-functional Collaboration**:

- Collaborate with departments like marketing, product development, trade marketing, and key accounts to achieve unified business objectives.

**Operational Management**:

- Oversee Field Operations team to execute omnichannel promotional and merchandising plans efficiently.
- Manage all store activations, promotions, and issuance of new planograms and guides. Prepare and implement GTMK for all launches.
- Manage all RTV’s for the FSM’s, All Returns/RTV’s must be logged via Skynamo with valid reasons and will only be processed if authorised by the National Operational Manager.
- Own all updates and reporting on Skynamo, price adjustments, score card/check list and any general reporting.
- Own SLA agreement with the agencies.

**Training**:

- Collaborate with training lead to ensure regular and proper training of consultants, merchandisers, and agencies.
- Ensure best-in-class training and product knowledge for effective store consultant upskilling and direct consumer sales.

**Point of Sale & Consumable Management**:

- Accountable for Point-of-Sale management and FSM promotional tools to maintain brand standards.
- Manage FSM samples and testers in coordination with trade marketing to meet budgets.

**Competitor Analysis**:

- Stay informed and report on industry trends, competitor activities, and market dynamics

**ESSENTIAL REQUIREMENTS**:

- Proven experience in operations management and field sales/sales account management
- Track record of success in driving operational efficiency and sales growth.
- Strong leadership skills with the ability to inspire and motivate teams to achieve targets and deliver results.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
- Strategic thinker with a problem-solving mindset and the ability to make data-driven decisions.
- Good Excel skills.
- Flexibility to travel as needed.

Interested?

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