National Manager

7 months ago


Cape Town, South Africa Status Staffing Full time

**Western Cape**, Cape Town**

Our client based in De Waterkant, Cape Town is seeking an experienced National Management - Commercial Underwriter to join their team.

EMPLOYMENT TYPE : Permanent

SECTOR : Commercial Underwriting

BASIC SALARY : Market Related

START DATE : A.S.A.P / Immediate

**REQUIREMENTS**:

- Matric
- Industry related qualification
- RE5 and FAIS compliant - Non-Negotiable
- Minimum 8 years’ experience in Commercial Underwriting
- Minimum 5 years' experience in a similar management role
- Experience working within brokerage essential

**DUTIES**:
Financial:

- Take appropriate action to minimise cancellations
- Ensure and contribute to minimisation of general expenses.

Client:

- Ensure that all stakeholder (e.g. clients, AE’s, insurers) communication is accurate, timeous, professional and relevant
- Build and maintain mutually beneficial relationships with internal and external stakeholders
- Ensure and contribute to achieving own and company required client satisfaction targets
- Ensure relevant TCF objectives are achieved

Business Processes:

- Adhere to company quality standards, process and broader regulatory frameworks wrt the following processes (but not limited to):

- To ensure that underwriting practices adhere to broader regulatory frameworks, industry best practice and organisational standards for service and quality
- To provide commercial lines advice to internal and external stakeholders
- Act as liaison between client facing and internal servicing teams to channel information, request for documentation etc.
- Keep abreast of product and services available to the market and competitor movements
- Ensure that commercial underwriting practices adhere to compliance requirements
- Ensure effective complaint resolution within the required time lines
- Ensure service level agreements are met
- Develop and implement key metrics and dashboards to aid in decision making to ensure optimal team performance
- Conduct quality audits and take corrective action (as required) to ensure standard operating procedures are adhered to.
- Compile, and distribute reports to various stakeholders as required
- Assist with the design and implementation of training material and standard operating procedures
- Adhere to company mandates
- Participate and contribute projects
- Liaise with insurers on product development as well as audits
- Liaise with stakeholders to ensure continuous process improvement including automation and digitisation

Learning and Growth:

- Ensure continuous self-development.
- Share information and knowledge with the team.
- Ongoing training, coaching and mentoring of direct reports.
- Performance management of direct reports.

**HOURS**:

- Monday to Friday: 8:00 - 17:00
- For more information please contact:
**Rozané Coleske



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