Insurance Administrator

2 months ago

Cape Town, South Africa IGrow Wealth Investments Full time

**IGrow Group of Companies**, South Africa's #1 Property Investment Company is looking for a dynamic and forward-thinking **Insurance Administrator **to join their team in** Cape Town.**

**Job Summary**

The Insurance Administrator is responsible for providing administrative support to the insurance team, managing policy documentation, processing claims, and ensuring accurate and efficient customer service. This role requires a high level of attention to detail, organizational skills, and customer service abilities, as well as an understanding of insurance policies and procedures.

**To qualify for this position, you need**:

- A minimum of a matric is required; a certificate or diploma in insurance, finance, business administration, or a related field is preferred.
- FAIS (Financial Advisory and Intermediary Services) compliance and RE 5 (Representative Exam) certificate is advantageous.
- 1-3 years of experience in an insurance, financial services, or administrative role is preferred.
- Familiarity with insurance policies, claims processes, and regulatory requirements.
- Proficiency in MS Office (Word, Excel, and Outlook) and insurance software.
- Strong data entry and record-keeping skills.
- Excellent attention to detail and accuracy.
- Strong organizational and time management skills.
- Effective communication and interpersonal skills for client interactions.
- Problem-solving abilities and the capacity to handle customer inquiries.
- Understanding of insurance regulations and the Financial Sector Conduct Authority (FSCA) requirements.
- Knowledge of FAIS and FICA compliance regulations, if applicable.

**Duties and responsibilities include, but not limited to**:
**Policy Administration and Documentation**:

- Ensure all client records and policy documents are accurate and up to date.
- Issue policy documentation, endorsements, and certificates in a timely manner.

**Claims Processing**:

- Assist in the preparation, submission, and follow-up of insurance claims.
- Ensure claims documentation is accurate and compliant with industry standards.
- Liaise between clients and insurance providers to ensure effective claims resolution.

**Customer Service and Communication**:

- Respond to client inquiries regarding coverage options, policies, and claims.
- Provide guidance to clients on policy terms, premium payments, and policy renewals.
- Maintain positive client relationships by providing timely and clear information.

**Data Management and Reporting**:

- Maintain client databases and update information as needed.
- Generate reports on policy status, claim progress, and any outstanding issues.
- Ensure compliance with regulatory requirements in all documentation and reporting.

**General Administrative Support**:

- Support other team members with administrative tasks as needed.
- Manage filing systems, schedule appointments, and handle mail and correspondence.
- Assist in policy audits and ensure that all files comply with company standards.

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