Operations Manager

7 days ago

Durban, South Africa WeBuyCars Full time

We are looking for an Operations Manager to join our WeBuyCars team at our Durban Springfield branch

**Duties and Responsibilities**: Stock Control**

Vehicle stocktake:

- Implement and communicate a monthly stocktake roster to include all sales executives by the 1st of each month. The register must be visible for all employees in your branch.
- Complete a full stocktake every day.
- Investigate and report on all exceptions on the list.
- Ensure that all exceptions are scanned at least once every seven days.
- Exception reports must be signed off by either the branch manager or the operations deputy manager and scanned into the Stock Take One drive folder daily.
- Report all problems and completion of stocktake to the Deputy Head of Sales before the close of business daily.

Key stocktake:

- Complete a key stocktake daily.
- Investigate and report on all exceptions on the list.
- Exception reports must be signed off by either the branch manager or the operations deputy manager and scanned into the Stock Take One drive folder daily.
- Report all problems and completion of stocktake to Deputy Head of Sales before the close of business daily.

Manage stock levels:

- Compare stock levels with stock capacity in your branch daily to ensure adequate stock holding compared to national stock levels.
- Report on all stock vehicles older than 45 days weekly.
- Troubleshoot all cars older than 45 days to find reasons why they are not selling.
- Recommend possible actions (Price drops, recon)to assist with the sales of these ageing vehicle.

Repairs and Non-Runners:

- Identify and manage recon on stock and non-runners.
- Manage all non-runners daily to ensure optimal turnaround times for all repairs.
- Ensure approval of all quotes by the Deputy Head of Sales before work gets approved.
- Report and drive progress on vehicles at repair shops.
- Prepare presentation for weekly repairs and non-runners meeting.

Natis and Admin issues:

- Manage and resolve all Natis and registration issues in conjunction with the admin department.
- Report on admin issues in a weekly meeting.

Manage sold yard:

- Complete daily sold yard audits and escalate all problems to
- Scan every vehicle to check statuses.
- No vehicle is allowed to stand in the sold yard for longer than 48 hours.

Website photo quality:

- All vehicles must appear on the website with pictures.
- Conduct training to improve all photographer skills.
- Conduct daily photo audits to ensure quality.

Oversee Dekra vehicle condition report process:

- All vehicle must have a Dekra report at the time it appears on the First Day Auction.
- Check at least five vehicle inspections per day for accuracy and report any discrepancies to Dekra account manager.
- Ensure that all mistakes get rectified asap.

**Cleaning and Maintenance**

Oversee all the warehouse managers daily tasks

Cleaning:

- Develop and implement the warehouse cleaning schedules
- Ensure that all daily cleaning checklist is completed and signed off on time.
- Conduct scheduled daily walkthrough inspections to ensure total compliance as per WeBuyCars guidelines.
- Keep a file with all completed list for audits purposes.

Wash Bay:

- Assist the wash bay team leader to manage wash bay staff.
- Conduct inspections on five random vehicles that were washed the previous day and point out any problems to the wash bay team leader. Make sure that all issues that were pointed out by you are resolved immediately.
- Discipline repeat offenders if there is no improvement.

**Health, Safety and Security**

Security:

- Work with in-house security staff and third-party service
- Ensure sufficient staff placement
- Conduct daily audits on safety protocols to improve on property, asset and personal safety.
- Report any applicable findings to the Deputy Head of Sales.

Fire drills:

- Ensure fire safety in the warehouse
- Conduct quarterly fire drills during business hours to test readiness

Health and Safety file:

- You are the COVID appointed representative, taking ownership of compliance in the branch
- Ensure that the health and safety file is 100% up to date and compliant at all times.

**Expense Control**

Fuel:

- Manage branch fuel expenses.
- Implement a working system to ensure better fuel control.
- Audit fuel accounts monthly to ensure compliance.
- It would be best if you approved all bulk fuel orders.
- Bulk fuel orders must be reconned against test drive fuel slips before more fuel can be purchased.

Utilities and other branch expenses:

- Report on utility bills monthly.
- Develop and implement cost-saving strategies.
- Manage and sign off branch utilities.

**Qualifications**:

- Matric Certificate
- Minimum 3 years experience in the motor industry

**Package Includes**:

- Momentum FundsAtWork Provident Fund
- 15 Days Annual Leave

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