IT and Systems Support

7 months ago

New Germany, South Africa Pro Stop Recruitment Full time

Company Description

A leader in baking and cake decorating products, is seeking an IT Enthusiast, problem solver, with great communication and people skills to join a dynamic team. As an IT & Systems Support team member, you will provide essential first line support to the hubs. You will help the IT & Systems Lead ensure the efficient operation of our technology infrastructure, hardware, software, and security. Provide basic training to team members, test new hardware and software before implementation, and maintain professional relationships with all third parties.

**Job Description**:
**Key Responsibilities**:
**User Support**: Provide first-level technical support to SA, UK, & Spain hubs. Assisting with hardware and software issues, troubleshooting, and resolving technical problems.
**Hardware Maintenance**:Assist in the installing, configuration, and maintenance of computer hardware, CCTV equipment, peripherals, and network devices. Repairing and replacing equipment where and if needed.
**Network Support**:Assist in the maintenance and monitoring of the company’s network infrastructure, including routers, switches, and access points.
**Service**:Maintain professional relationships with all third parties and internal team members.
**Asset Management**: Maintain accurate hardware and software inventory records, IT procedures, and user guides. Maintaining and updating technical documentation regularly.
**Training**:Provide systems and hardware training to fellow employees, as well as training on network security and the best computer usage practises.
**Collaboration**: Collaborate with the IT & Systems Lead to identify and implement process improvements and technology upgrades.

**Qualifications**:
Required Qualifications:

- Matric;
- CompTIA A+, Network+, Server+ (or equivalent)
- Minimum 2-3 years’ experience in a similar IT support role
- SQL view/query writing knowledge - Intermediate level
- Good working knowledge of computer hardware, operating systems (Windows10/11/Server), Microsoft 365, Active Directory and Azure.
- Strong problem-solving and communication skills.
- Ability to work independently without supervision.
- Eagerness to learn and adapt to new technologies.
- Must be able to multitask and prioritise incoming tasks.
- CompTIA Security + (or equivalent) - **ADVANTAGEOUS**:

- Power BI and Microsoft Dynamics GP Knowledge - **ADVANTAGEOUS**

Additional Information

**Benefits**:

- Salary dependant on experience.
- Funeral & Provident Fund Benefit after probation period

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