Receptionist/internal Sales
7 months ago
**Introduction**
**Duties & Responsibilities**
- Greet and welcome visitors in a courteous and professional manner.
- Answer, screen, and forward incoming phone calls.
- Take orders over the telephone from customers or Sales Representatives.
- Manage the reception/ showroom, ensuring cleanliness and organization.
- Handle customer inquiries and direct them appropriately.
- Ensure a positive customer experience by delivering exceptional service.
- Actively promote sales and upsell products to customers.
- Process transactions accurately using Pastel System.
- Maintain accurate records and administration of documentation
- Maintain a customer-oriented approach at all times.
- Listen to customers' needs and provide appropriate solutions.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Build and maintain strong customer relationships.
**Desired Experience & Qualification**
- Minimum Matric qualification.
- At least 2 years Experience in a similar role
- Own Vehicle is a must
- Excellent communication skills, both verbal and written.
- Customer-oriented with a friendly and approachable demeanor.
- Strong interpersonal skills and the ability to work well within a team.
- Excellent telephone etiquette.
- Proficient in administrative tasks and attention to detail.
- Ability to handle cash transactions.
**Package & Remuneration**
R90 - R120k p/a (Including Providend)
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