IT Administrator

2 weeks ago


Johannesburg, South Africa SurTech Full time

**IT Administrator**

**As the IT administrator, you will play a crucial role in ensuring the smooth and efficient operation of our office environment, supporting a staff contingency of 80+ individuals. Your responsibilities will encompass both administrative and technical aspects, making you an integral part of our team. The IT Administrator will be responsible for optimising performance of the systems and continually implementing best practice.**

Reporting to:
Head of Operations

Management level of role:
This is not a management role

Working environment & travel:
Exceptionally busy, team-orientated environment. This role will require some travel nationally. Drivers license and own transport is essential.

Working hours:
07h30 16h00 or 08h00 to 16h30 or 08h30 to 17h00

**Key deliverables**
- Manage and troubleshoot computer hardware and software issues for employees
- Set up new employee workstations and user accounts, ensuring proper access rights and permissions
- Collaborate with internal & external IT vendors to address complex technical issues or procure necessary equipment
- Train employees on basic IT procedures and software usage
- Continually maintain an updated asset register
- Quickly identify and address IT and Office-related challenges, implementing solutions to minimize disruptions
- Propose process improvements to enhance office efficiency and user experience
- Support the business operations in the following areas:

- Data penetration
- Reporting
- Encourage and maintain a customer service philosophy with business stakeholders
- Thorough attention to detail, maintain an exceptional level of quality in all work completed
- Maintain functional & productive working relationships with all individuals
- Continually look to improve resource requirements & advise the Head of Operations of inefficiencies as they are encountered and work toward continuous improvement of systems that best serve business
- Conduct routine and ad-hoc stock takes of IT hardware, software, and related equipment
- Maintain clean and accurate databases as required
- Manage a support ticket system for business stakeholders

**Technical knowledge, skills & abilities**
- Demonstrated experience within an IT Administrator role, ideally 3+Years
- Adept with the installation of systems and able to analyze configuration
- Strong understanding of networks, their operation, security, and cloud-based computing
- O365 Admin skills
- Exposure to Salesforce and/or Mimecast would be beneficial

**Behavioural, soft competencies & skills**
- Excellent interpersonal, relationship-building and networking skills.
- Attention to detail with a strong focus on admin skills
- Proactive rather than reactive
- Ability to confidently communicate.
- Proven ability to meet deadlines and thrive under pressure.
- Ability to multi-task and work across multiple projects, without dropping-the-ball.
- Excellent leadership abilities and ability to work with a diverse multicultural team
- Effective delegation skills, and project management abilities
- Clear and concise communication skills both written and verbal
- Adept with problem-solving, able to break down root causes of problems

**Education & qualifications**
- Matric certificate.
- Bachelor's degree in IT

**Details of experience**
- At least three years of experience in an IT Admin role. Excellent presentation abilities to all levels in a business**What would make the applicant successful in the role?**
- Resourceful, creative, and strategic in troubleshooting problems.
- Be self-motivated and a collaborative team player.
- Be DRIVEN.
- Can name more than three Star Wars characters.

We are committed to employing based solely on MERIT,
irrelevant of gender, religion, or race



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